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How to Cancel TunnelBear Subscription in 2020

Not satisfied with TunnelBear? You can cancel your account but there's no guarantee that TunnelBear will accept your refund request due to their terms of service.

TunnelBear does not have a money-back guarantee like most other top-rated VPN providers. Instead, TunnelBear only processes refunds on a case-by-case basis. There’s no guarantee that you will get your money back, but its still worth a try.

In this guide, I’ll explain how to cancel TunnelBear account. If you’re unsure about cancelling, you can first try troubleshooting TunnelBear to fix any problems you might have. But if you have already cancelled the account and are looking for a an alternative, then PureVPN is a well-reputed solution that offers a great balance of privacy with unblocking power.

How to Cancel TunnelBear Account

  1. Visit TunnelBear official website and log into your account.
  2. In the “Overview” tab, click on cancel.
  3. Run through the steps to confirm your cancellation.
  4. Receive confirmation email for account cancellation.

TunnelBear Refund Terms of Services

Cancelling a TunnelBear account is fairly straightforward. Unfortunately, getting the refund is an entirely different story because TunnelBear does not have a money-back guarantee in place like many other providers. They only offer a free version that is capped at 500 MB/month data.

This free version is meant to be used so users can see if they like the service. But there’s no going back once you have purchased the paid version.

So, TunnelBear processes refund requests on a case-by-case basis. This means that they will only agree to refund your amount if they deem your case to be perfectly valid. As such, there’s no guarantee that you will be able to convince them to get a refund.

Moreover, TunnelBear will not even entertain your request for refund if you purchased their subscription through a third-party service like iTunes or App Store.

If you do want to claim a refund, you can do so by contacting the customer support of TunnelBear through live chat or by visiting this support page. Explain your reasons for requesting a refund and if you’re lucky, you just might get it!

How to cancel TunnelBear subscription on Android/Play Store?

If you purchased your TunnelBear account through the Play Store, you can only cancel through the Play Store, but TunnelBear doesn’t entertain refund requests when their accounts are purchased through third party stores.

Follow the steps below to cancel TunnelBear subscription through Play Store.

  1. Head over to play.google.com.
  2. Sign in to your Google Account.
  3. Next, select “Subscriptions”
  4. Now, find and select TunnelBear in the list.
  5. Lastly, click the “Manage” option and then “Cancel Subscription”.

How to cancel TunnelBear account on iOS via iTunes/App Store?

Users that purchased their TunnelBear account through App Store will need to cancel their subscription from the App Store. Again, you will need to request a refund from App Store because TunnelBear won’t entertain any requests for refunds if their account is purchase through a third-party service.

Follow the steps below to cancel TunnelBear account through App Store:

  1. Head over to the “Settings menu”, tap [your name] and then tap on “Subscriptions”.
  2. Now tap the subscription that you wish to manage.
  3. Lastly, tap “Cancel Subscription” to successfully cancel your TunnelBear account.

Things to Consider Before Cancelling TunnelBear

TunnelBear is not the best VPN out there, but it still has some good features that deserve mention. So before you go ahead with cancelling it, here are some things to keep in mind that TunnelBear does well:

You can get the TunnelBear free trial to test the VPN out first before committing to a full subscription. That way, you won’t have to rely on TunnelBear’s whimsical refund policy in case you do want to cancel and want your money back.

I Cancelled TunnelBear – What Do I Do Now?

You may have cancelled TunnelBear but the good thing about the VPN industry is that there are so many alternatives to choose from. So, if TunnelBear failed to live up to your expectations, you can definitely find other VPNs that will.

For instance, PureVPN is a service that covers all bases. It supports torrenting as well as streaming services like Netflix, BBC iPlayer, and Amazon Prime Video. Users can also unblock any restricted/censored website through PureVPN’s vast network of 2,000+ servers in 140+ countries.

The VPN also offers top-notch privacy and does not store any sensitive information pertaining to their users. It is reasonably priced at $2.91/mo  and comes with a 31-day money-back guarantee.

Here’s a quick comparison between the two VPNs:

JurisdictionUSHong Kong
Logging PolicyNo logsNo logs
Pricing$4.17/mo $2.91/mo
Server Networkundisclosed servers
23 countries
2,000+ servers
140+ countries
Customer SupportLive chat & EmailLive chat, Email & Ticket
Netflix UnblockingSupportedSupported


TunnelBear does not offer a money-back guarantee and processes refund requests on a case-by-case basis. Therefore, chances are very slim that you will get your money back even if you’re unsatisfied with TunnelBear. Nonetheless, you should still go ahead and try. Great things can happen sometimes if we only try and get what we want.

For more information about this VPN, see our TunnelBear review.

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Osama Tahir

Osama Tahir

Posts by Osama Tahir

Osama Tahir's Biography :

Osama is a staunch believer in the inalienable right of every citizen to freedom of expression. Writing about online privacy and security without regard to political correctness is his answer to the powers that be threatening our freedom. Deeply curious about Nature and the Universe, he is fascinated by science, intrigued by mathematics, and wishes to play guitar like Buckethead in some alternate version of reality.

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