How to Cancel Proton VPN Subscription & Get Refund in 2023

To cancel ProtonVPN subscription and claim your refund, you will need to send an email to the support staff. The refund period is valid for 30 days starting from the time of purchase. Follow the cancellation steps as outlined below.


Proton VPN offers high security and privacy protection, but it isn’t the fastest, particularly on long-distance servers. The good news is that ProtonVPN offers a money-back guarantee of 30 days. You will be entitled to a full refund if you cancel Proton VPN subscription within this time frame.

Proton provides diverse subscription options, allowing users to activate, modify, or cancel their subscriptions as desired. If a user opts to modify or cancel their Proton plan, any remaining days of subscription that have not been used will be converted into credits and credited to their account. However, it is essential to note that this policy does not apply to canceling a Proton VPN Plus plan.

If you cancel Proton VPN Plus subscription, it will remain active until its expiry date, with no credits credited to your account. However, if you already canceled your subscription to Proton VPN and looking for the best VPN alternative, ExpressVPN is your best catch.

ExpressVPN is my preferred alternative. It is substantially quicker than Proton VPN throughout its server network while providing the same degree of security and anonymity. ExpressVPN, like Proton VPN, has a 30-day money-back guarantee so that you may test it with confidence. If you don’t like it, you can quickly get your money back. ExpressVPN also offers a 3-months free subscription on its 12-month plan.

In this article, I will explain how you can obtain a refund from ProtonVPN and the steps you need to follow.

How to Cancel Proton VPN Subscription for Refund: (3 Simple steps)

To cancel Proton VPN subscription to get a refund, follow the steps for how to cancel ProtonVPN subscription:

  1. Downgrade your subscription. Downgrade your membership to a free plan on your Proton VPN account dashboard.
  2. Contact customer service. To request a refund, fill out the online support form. Your money should be returned to you within 14 days.
  3. Maintain your online safety. If Proton VPN is not ideal, consider switching to another VPN service to ensure online anonymity. I recommend ExpressVPN since it is quicker and more reliable at circumventing geo-restrictions.
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Step-By-Step Guide: How to Cancel Your Proton VPN Subscription & Get a Quick Refund

The steps below can be used to cancel Proton VPN Plus and Proton Unlimited subscriptions. The membership period does not affect the money-back guarantee; you could get a full refund on 1-month, 12-month, and 24-month subscriptions. However, payments paid by cash or bank transfer are non-refundable, according to Proton VPN’s terms and conditions.

The chosen way of signing up for ProtonVPN is a significant factor that might influence the account cancellation and refund acquisition process. For instance, if you have registered on the iOS platform, you must cancel your subscription using an iOS device.

Follow the appropriate method below to complete the job in minutes.

How to Cancel Proton VPN Subscription through the website

If you signed up for Proton VPN using the official website, you must cancel your subscription and request a refund through your account section. It’s a simple procedure:

  1. Launch the ProtonVPN login page on its website.
  2. On the left side menu, choose Dashboard, then scroll down to Downgrade account.

    Click on Dashboard!

  3. In the pop-up window, click Downgrade account again when prompted to confirm.

    Tap on the Downgrade Again!

  4. Give a reason for canceling Proton VPN. You can give recommendations and criticism if you like.

    Give the Reason for Canceling and getting Proton Refund

  5. Contact customer service to seek a refund. Since Proton VPN does not accept refund requests over live chat, you must visit the Proton VPN website and use the Support Form page. You may also contact the staff directly at

    Click on the Proton VPN support form to get ProtonVPN Refund

  6. Fill up the blanks with the necessary information. Indicate in the subject line that you want a return under the money-back guarantee.
  7. Wait for a reply. Within 12 to 24 hours, you should get an email response to your refund request. You might be requested to respond to this email confirming your cancellation.

    You’ll receive the refund notification shortly, as per the Proton VPN policy!

  8. Get your ProtonVPN money back. If required, you should get your money returned within a few business days after verifying your refund with support.

Pro Tip: Think hard before you cancel Proton VPN because ProtonVPN referral program offers you a free month of Proton Mail Plus.

How to Cancel a Proton VPN Subscription on Android? (Google Play Store)

If a user has obtained a subscription to Proton VPN through the Play Store, it is necessary to initiate the refund process by submitting a request to Google. To get started, do the following steps before uninstalling Proton VPN:

  1. Log in with your Google account to the Play Store.
  2. To enter the menu, tap your profile image.
  3. Under Payments and Subscriptions, you can access your active orders.
  4. Choose Proton VPN, then Manage, and finally Cancel Subscription.
  5. Explain your decision to discontinue the service.
  6. Then, choose Account, followed by Purchase History.
  7. Find and choose Proton VPN, then Request a Refund. Explain why you want your Proton VPN money back.
  8. Wait for a reply. Most refund decisions are processed within one business day; however, on rare cases, it might take up to four for Proton VPN cancel subscription.
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How to Cancel Proton VPN Subscription on iOS?

If you registered for Proton VPN on an iOS device, the instructions below will teach you how to cancel and get a refund. Requesting a refund for Proton VPN through iOS takes a bit longer since Apple processes the refund.

  1. Navigate to the Settings icon on your iOS device.
  2. Choose your Apple ID profile at the top of the settings menu, then pick the name.
  3. Tap Subscriptions.
  4. Search Proton VPN among the subscriptions and choose it.
  5. Subscriptions can be quickly canceled by clicking Cancel Subscriptions.
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How to Cancel Proton VPN Subscription on macOS?

Following are instructions on canceling and getting a refund from Proton VPN if you signed up on a macOS device. Since Apple processes refund requests for Proton VPN on macOS, the process could be more time-consuming.

  1. Navigate to the App Store.
  2. Tap the registered account’s name, then View Information.
  3. Select Subscriptions and then Manage.
  4. Locate Proton VPN in the list of programs and choose Edit.
  5. Select Cancel Subscriptions to complete the procedure.

The method for getting a refund is the same regardless of the Apple device you used. Here’s what you should do next:

  1. Navigate to the Apple website’s Report a Problem page.
  2. Enter your Apple ID and password.
  3. Once the authorization has been granted, click I’d Like To, then Send a Request.
  4. In the Tell us more section, describe why you want a refund from Proton VPN.
  5. Submit your request and watch your Apple ID email inbox for a response.

Note: You can use similar steps for Proton VPN Discord.

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Terms & Conditions for Refund

In order for a user to be eligible for a Proton VPN refund Reddit, the following conditions must be borne in mind:

  • The request must be made within 30 days of purchasing the subscription.
  • You will only receive the amount for the unused portion of your subscription. For instance, if you make the request after 15 days of purchase, the refund will comprise the full subscription amount you paid minus the 15 days you used up.
  • If you purchased the subscription through a third party, then ProtonVPN will not entertain your refund request.

For further details, see this page.

Things to Consider Before Cancelling ProtonVPN

ProtonVPN is a decent service but it’s perfectly possible that your experience wasn’t that good with the VPN. In that case, you’re entirely justified in canceling the subscription. But in the interest of fairness, it is also important to consider all the capabilities of the VPN before you finally press the cancel button.

So here are some of the core capabilities of ProtonVPN:

You can also avail of the ProtonVPN free trial if you’re a new user and want to try this service before purchasing a monthly or annual subscription. Afterward, you can cancel free trial Proton VPN without sweat before the automatic billing starts.

3 Best Alternatives to Proton VPN

Other noteworthy options are worth considering if Proton VPN does not meet your requirements. Have a look here:

1- ExpressVPN – Overall Best Secure VPN with Fast Speeds


Key Features:

  • 3000+ servers in 105 countries
  • 30-day money-back guarantee
  • Lightning-fast speeds
  • 8 simultaneous connections
  • Military-grade 256-bit encryption
  • Can unblock: Netflix, Disney+, HBO Max, Hulu, BBC iPlayer, Vudu, and more

ExpressVPN is overall the best VPN with blistering fast speeds. Not only that but, ExpressVPN offers 3000+ servers in 105 countries that can help you circumvent geo-restrictions easily. There is an additional count of over 30+ servers compared to Proton VPN.

During the testing phase, it was observed that ExpressVPN successfully bypassed the restrictions imposed by several streaming platforms such as HBO Max, Disney+, BBC iPlayer, Hulu, and many Netflix libraries, including the United States, United Kingdom, Netherlands, Germany, and Japan.

Furthermore, ExpressVPN has been considered the superior VPN for torrenting due to its extensive P2P compatibility across its network, which sets it apart from ProtonVPN’s limited dedicated servers.

During the performance evaluation of ExpressVPN’s USA – New York server, a download speed of 89.42 Mbps and an upload speed of 84.64 Mbps were observed on a network connection with a maximum capacity of 100 Mbps.


ExpressVPN offered a blistering fast speed when tested.

The VPN service under consideration exhibits a higher price point than ProtonVPN. However, it also demonstrates superior performance in terms of speed, enhanced security measures, and much-improved efficiency. ExpressVPN offers a range of advanced features, like split tunneling, a kill switch, 256-bit encryption, and a strict no-logs policy, among other notable functionalities.

Moreover, ExpressVPN is compatible with the majority of devices like you can take advantage of its 8-simultaneous connections and can enjoy the content on Android, iOS, and Smart TVs.

In terms of price, ExpressVPN costs $6.67/mo (Black Friday Deal: Grab 3 Free Months + 49% OFF 12-Month Plan), along with a 30-day unconditional money-back guarantee, enabling users to get a 30-day trial period for ExpressVPN at no cost. If you don’t like the service, you can cancel your ExpressVPN subscription and claim a refund.

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2- Surfshark – Budget-friendly VPN with Unlimited Multi-logins


Key Features:

  • 3200+ servers in 100 countries
  • Unlimited simultaneous connections
  • 30-day money-back guarantee
  • Military-grade 256-bit encryption
  • Can unblock: Netflix, Disney+, HBO Max, Hulu, BBC iPlayer, Vudu, and more

Surfshark is considered to be a very cost-effective VPN service within the market. Despite its affordable cost of $1.99/mo (Get 86% + 3 Months FREE on 2-Year Plan), the VPN provides reliable service with high-speed connections and strong security measures. It’s server network is no doubt the best, Surfshark has 3200+ servers in 100 countries.

Surfshark is a versatile VPN service that can be effectively used for a wide range of activities, including watching content on platforms like Netflix, engaging in torrenting activities, participating in online gaming, and protecting oneself from potential cyberattacks.

In addition to the aforementioned safety features, Surfshark provides other advantages. The subscription offers an unlimited multi-login function, connecting up to 50 devices simultaneously. This facilitates comprehensive device coverage. Surfshark supports several operating systems, including Android, iOS, FireStick, Roku, and Smart TV, providing compatibility across various devices.

Surfshark offers a complete solution enabling users to circumvent government-imposed limitations and enhance their internet privacy. Surfshark has the capability to protect several devices concurrently without imposing any supplementary expenses.

Not to mention that, despite being the most affordable VPN, its speeds are breakneck. On our 100 Mbps connection, Surfshark reported download and upload speeds of 88.48 Mbps and 79.42 Mbps on its US – Atlanta server, respectively.


Surfshark has a fast speed servers which offer blistering fast speed!

Among other sophisticated features, it provides 256-bit encryption, a no-logs policy, a kill switch, and MultiHop. With Surfshark, we could also unblock additional streaming services such as Disney+, Amazon Prime, Channel 4, BT Sport, and Hulu.

Surfshark offers a 30-day money-back guarantee. If you don’t like the service, you can always cancel and get a refund. Not only that, but you may also contact the customer support service if you need anything corrected.

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3- NordVPN – Secure VPN with Fast Speeds


Key Features:

  • 5500+ servers in 60 countries
  • AES-256-Bit military-grade encryption
  • Nordlynx Protocol
  • Ability to unblock Netflix, HBO max
  • DoubleVPN, Onion Over VPN, and Obfuscated servers

NordVPN provides consumers with fast connections and comprehensive security protections to keep them safe. These security features include DNS leak prevention, guaranteeing that your actual IP address is not leaked to anybody. Furthermore, the Threat Protection function alerts you before clicking on hazardous links.

We decided to put this VPN to the test to assess how well it performed in unblocking geo-restricted content. We employed NordVPN on Netflix to get around limitations, and to our delight, it quickly enabled us access to the TikTok app with the server network of 5500+ servers in 60 countries.

Regarding the influence of AES 256-bit encryption on performance, NordVPN stands out as an exception. During our NordVPN speed test, we discovered that NordVPN had a negligible impact on our speeds, with a maximum dip of roughly 20%. This demonstrates NordVPN’s ability to deliver strong encryption without drastically slowing surfing performance.

NordVPN reported download and upload speeds of 83.82 Mbps and 44.64 Mbps on its US – Atlanta server, respectively.


Our streaming with NordVPN showed excellent streaming speeds.

NordVPN offers consumers a complete set of tools to protect their online activity; with features such as DoubleVPN, your internet traffic is encrypted and routed via two servers, providing increased security.

It’s not over yet! You can watch your favorite content on any device because NordVPN is compatible with iOS, Android, and Smart TVs. Luckily, you can contact the customer support team if you encounter issues.

NordVPN delivers easy subscription choices at a reasonable price of $3.99/mo (Get 57% Off + 3 Months FREE on 2-Year Plan) and even a free trial. The possibility to connect up to six devices at the same time with a single subscription is a huge advantage. Furthermore, NordVPN has a generous 30-day refund policy, giving you plenty of time to properly examine their service and make wise decisions.

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FAQ’s – Cancel ProtonVPN

Log in to the Proton VPN website. On the left side menu, choose Dashboard, then scroll down to Downgrade account. This deactivates your account and cancels all future payments. In the pop-up window, click Downgrade account again and then again when prompted to confirm.

Contact ProtonVPN’s Support staff within 30 days of buying a Proton VPN Plus or Proton Unlimited package, and they’ll give you a full refund (unless you bought with cash or bank transfer).

ProtonVPN auto renewal account cancellation has two possibilities. Downgrade to free or cancel your account. Proton VPN promptly credits your account with the prorated subscription money after downgrading. Request a refund through support. I received my money three days after verifying my request. This must be done within 30 days of subscribing.

To delete your account, follow these steps:

1. Log in to your account at and go to Settings Account
2. Tap Account and password.
3. Click the Delete your account option.

Within 30 days, yes. If you cancel after the guarantee period, you will get account credits for unused subscription time. These credits can only be used for Proton VPN services, although Proton VPN may refuse to reimburse them.

I suggest canceling during the money-back guarantee time to receive a complete refund. After 30 days, you should know whether the service is suitable.

Account credits can be used for Proton subscriptions. Proton Mail, Drive, and other services are also available. Credit refunds are available but not guaranteed. Proton VPN decides this case-by-case. Within the money-back guarantee period, you’re assured a complete return regardless of your credit amount. Contact support for a return under the money-back guarantee.


The 30-day money-back guarantee of ProtonVPN means you can get your refund if you’re unsatisfied with the service. All requests for cancellation and refunds must be communicated through the email support of ProtonVPN as described above.

The process of canceling a Proton VPN subscription is straightforward. You can learn more about this VPN in our ProtonVPN review. However, once you have cancel Proton VPN subscription, I would suggest considering ExpressVPN as a more suitable option for Proton VPN. The service exhibits enhanced speed, and its servers demonstrate improved efficiency in circumventing geoblocks across various locations.

Like Proton VPN, one may consider using ExpressVPN since it offers a risk-free experience due to its 30-day money-back guarantee.