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Norton Secure VPN Review 2020

Norton Secure is a US-based VPN service with only 28 server locations. It is not suited for Netflix or torrenting. The provider offers good speeds but fails to meet the standards of other VPNs when it comes to privacy features and logging policy. For the price of $39.99/year, it receives 2.8 star rating in this review.

Based inUS [UNSAFE]
Price$3.33/mo
Servers28 Locations
LogsConnection Logs
Multi Login10 Devices
Refund60 Days
RecommendedNo
WebsiteNorton.com

Norton is not a stranger to the cybersecurity industry. After all, the company is behind the renowned Norton antivirus software. And now, Norton has also developed a VPN that can be used as part of the antivirus software suite as well as a standalone service.

Norton VPN offers good speeds and has a simple-to-use app interface. However, its cons outweigh the pros as evaluated in this Norton VPN review. The provider is based in the US, retains IP address in logs, covers only 28 server locations, and lacks security features such as Kill Switch. It doesn’t unblock Netflix for that matter as well.

It is reasonably priced, costing $39.99/year with a subscription that allows 5 simultaneous connections.

However, in nearly every respect, alternatives like PureVPN and Surfshark are much more efficient than Norton VPN as they offer a wide range of security and privacy features as well as the ability to work with Netflix and other streaming websites.

For these reasons, I rate Norton VPN 2.8/5.0 star rating.

My Rating Criteria

I have used these 9 factors to review Norton Secure VPN. Have a look at them:

  1. Jurisdiction – Is Norton VPN located in a 5-eyes country?
  2. Security – Is Norton VPN safe?
  3. Leaks – Does it leak IP, DNS & WebRTC?
  4. Servers – Does Norton VPN support P2P?
  5. Speed – How fast is Norton VPN?
  6. Streaming  – Does Norton VPN work with Netflix?
  7. Compatibility – Apps and Supported Devices
  8. Pricing – How much does Norton VPN cost?
  9. Trustworthiness – Trustpilot Rating, Reddit Reviews & Support

Jurisdiction – Is Norton VPN located in a 5-eyes country?

This VPN is located in a 5 Eyes country, as I found in this review.

All of Norton (Symantec) operation is headquartered in Mountain View, California. While the US may be a safe place for an Antivirus company to run its operations, but VPN is a different business.

Since VPNs are used to perform privacy-sensitive tasks, it is extremely important that they retain no information about your online activities. Considering the fact that the US is a key member of the Five Eyes surveillance alliance, it can be difficult for VPN providers to guarantee user privacy and protect them from state surveillance.

Nonetheless, there are no mandatory data retention laws enforced on VPNs in the US and if the VPN itself isn’t storing your logs, then it doesn’t matter even if the provider is based in a country with a lot of surveillance.

Therefore, the jurisdiction of Norton VPN software isn’t ideal, but your privacy depends on the logging policy of the provider as discussed later.

Security – Is Norton VPN safe?

Norton VPN is a safe VPN. The provider doesn’t actually specify which protocols it uses for encryption and for transferring your information through secure VPN tunnels. It only gives its encryption the label of “Bank-grade“. This is vague information but considering that it is a reputable company with a powerful anti-virus, it is safe to assume that their VPN uses similar standards of security.

norton secure vpn encryption

One of the good features is a built-in ad-blocker, which prevents trackers from keeping tabs on you online. It also offers a complete suite that includes VPN with Antivirus called Norton 360 Deluxe. It includes the following features:

  • Real-time threat protection
  • Parental controls
  • Dark web monitoring
  • 50 GB secure cloud backup
  • 100% virus protection promise

It’s disappointing that Norton VPN doesn’t have a Kill Switch, which is offered by pretty much every serious VPN provider today.

Does Norton VPN keep logs?

Yes, Norton VPN stores some user logs. The privacy policy of Norton VPN is also less than ideal as it stores some user information such as IP addresses and traffic information:

norton secure vpn logging policy

This, combined with the fact that Norton is based in the US, shows that this VPN is not that effective as far as protecting user privacy is concerned.

Leaks – Does it leak IP, DNS, & WebRTC?

Norton VPN easily passed the leak test. I tested for any leaks using its US server on ipleak.org.

You will find the test results below:

IP Leak Test:

No IP leaks were detected during this review.

Norton Secure VPN IP Leak Test

DNS Leak Test:

Similarly, the VPN passed the DNS leak tests comfortably.

Norton Secure VPN DNS Leak Test

WebRTC Leak Test:

Norton Secure VPN is also no troubled by any WebRTC leaks.

Norton Secure VPN WebRTC Leak Test

Servers – Does Norton VPN support P2P?

Norton VPN has only 28 server locations and to be honest that’s not enough. I mean, even a free VPN has at least 10 server locations and Norton isn’t the cheapest in the VPN market by far.

Norton Secure VPN Servers

So, these numbers are pretty disappointing.

During the Norton VPN service review, I discovered that they do not have obfuscated servers either. These servers use to unblock restrictions in countries where there are extreme restrictions.

Is Norton VPN P2P compatible?

Unfortunately, Norton does not support P2P activities on any of its servers. Therefore, if you want to download torrents with a VPN, Norton is not a good option at all.

Does Norton VPN work in China?

Norton offers no servers within China. Moreover, it doesn’t have any obfuscation feature or servers powerful enough to bypass the Great Firewall of China for local users to access foreign content.

Speed – How fast is Norton VPN?

I ran a speed test for Norton VPN, and I found that it offers good speed.

My base internet speed was 30 Mbps as tested on Ookla’s speed test tool. Here are the speed test results:

The speed on the US server was quite decent with 17.37 Mbps download:

norton secure vpn speed test on us server

Testing the speed on UK server, the results were even better:

norton secure vpn speed test on uk server

Therefore, the VPN offers reasonably good performance in terms of speed.

Streaming – Does Norton VPN work with Netflix?

Testing Norton VPN for Netflix, I found that it can’t unblock the popular streaming platform. Netflix detected that I was using a VPN and denied access with the following error screen:

Netflix Proxy Error using Norton VPN

Unblocking Netflix is a challenge for any VPN service and the service is only getting stricter with the passage of time. Unfortunately, you won’t have much luck using Norton for your Netflix streaming.

Other Streaming Services

In addition, the service isn’t effective for other popular streaming platforms such as BBC iPlayer, Hulu, and Amazon Prime. Therefore, you can’t count on Norton for your streaming needs.

Compatibility – Apps and Supported Devices

This review reveals that the brand is available for Windows, macOS, Android, and iOS.

Including all the features of a VPN, these devices also include an ad tracker that helps you keep your online activity from being tracked by advertisers.

Compatibility-Norton-Secure-VPN

It gives you complete Wi-Fi protection with bank-grade encryption and also gives you access to your favorite websites while you’re traveling.

Norton VPN for Windows

The Windows VPN app of Norton is very simple to use. You can toggle it on and off with a single switch. The servers can be selected on the basis of location only and you can’t select individual servers within a given location.

Norton VPN App for Windows

Overall, it is an extremely simple and lightweight app, great for novice and advanced users.

Norton VPN for macOS

The Mac Norton Secure app looks and behaves in much the same way as the Windows app. It works fluently and is easy to setup.

Norton VPN for Android

The Android app has a similar app as Windows and has offered the same single-tap connectivity. You can activate ad-blocker and access other settings through separate tabs on the screen.

Norton VPN App for Android

The app is very easy to use and works smoothly without any errors.

Norton VPN for iOS

The iOS is almost the exact replica of the Norton Android app. Therefore, you can expect the same performance and features.

Pricing – How much does Norton VPN cost?

It’s pricing plans are pricey enough. When you review Norton VPN thoroughly, you would find that it has a unique pricing package and is unlike any other VPN service pricing plans that I normally encounter.

It has separate pricing for 1 device, 5 devices, and 10 devices protection.

These prices are without sales tax, which will add up to the costs a little more.

If you review Norton Secure VPN, you would realize that it has introduced another Norton VPN package that has additional features called Norton 360 Deluxe.

This is available at $59.99 annually excluding applicable sales tax.

Another thing that any service provider would be hesitant to share is their renewal price list.

The renewal price is higher than the original price when you first subscribed to this service. It has a 60-days money-back guarantee, which is really good.

Norton is quite affordable in terms of price. However, if you’re looking for a better VPN at lower rates, check out our specially curated list of best VPN deals of 2020 right now.

Trustworthiness – Trustpilot Rating, Reddit Reviews & Support

Symantec, the company that owns Norton products, has a pretty bad reputation on Trustpilot with a lot of users complaining about their poor customer service:

norton vpn trustpilot rating

On reddit, there aren’t many recent threats about Norton. However, the service doesn’t seem to have a good reputation in Reddit either:

User Reviews for Norton VPN

Play Store Ratings: 4.1 Stars out of 5 (38.1K reviews)

Apple Store Ratings: 3.8 Stars out of 5 (9.9K reviews)

These are the top 5 Norton VPN reviews given by users on Play Store:

Norton Secure VPN Users Reviews

Customer Support

Norton VPN does not have decent customer support. You can contact them via Live Chat, Facebook, Twitter, and Phone Number (44 (0)20 7616 5600).

Its live chat support was unsatisfactory. During my review, I was disappointed to see that it took them quite a while to respond to entertain my queries.

Many customers have also complained about long waiting hours when trying to approach Norton customer support through phone call or live chat.

Comparison between Norton VPN and PureVPN

Here is a quick comparison between the two service providers based on their features and price. Here is a look at these facts:

FeaturesPureVPNNorton VPN
Price $2.91/mo $3.33/mo
Servers2000+ in 140 Countries28 Server Locations
CompatibilityAll DevicesWindows, macOS,
iOS & Android
JurisdictionHong KongUnited States
Logging PolicyZero LogConnection Logs
Customer SupportLive Chat & Email SupportLive Chat, Facebook, Phone
Trustpilot Score4.8N/A
WebsitePureVPNNorton VPN

Alternatives to Norton Secure VPN

If you want to use other VPN services, you can check out our list that includes:

Do I Recommend Norton VPN?

No, I do not recommend Norton VPN.

First, it retains user information such as IP addresses, which can be used to compromise your privacy. The provider lacks enough security features that are offered by some of the better providers such as PureVPN and Surfshark.

Moreover, it has a small server network and does not support torrenting on any of it. Therefore, based on all the facts covered in this Norton VPN review, the provider gets a rating of 2.8/5.0.

At $39.99/year, you can protect 5 devices at a time. While this isn’t expensive, other providers offer better features at this or slightly more price.

If you want information about other providers, see our VPN reviews.

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Osama Tahir

Osama Tahir

Author
Posts by Osama Tahir

Osama Tahir's Biography :


Osama is a staunch believer in the inalienable right of every citizen to freedom of expression. Writing about online privacy and security without regard to political correctness is his answer to the powers that be threatening our freedom. Deeply curious about Nature and the Universe, he is fascinated by science, intrigued by mathematics, and wishes to play guitar like Buckethead in some alternate version of reality.


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