PrivateVPN Review 2017 – Is the VPN service worth it?

PrivateVPN Review Quick Summary

PrivateVPN is based in Sweden and offers a VPN service which remains uninterrupted, stable, and can be accessed from anywhere around the world at any time of the day. It offers a fair price where it is not over-priced nor is it the cheapest of them all.

12-month pricing plan stands tall amongst the rest with a variety of payment options. 40 servers in 29 countries are a bit low for the offering, but it does the work that most VPN providers are capable of. In our PrivateVPN review, we are sure to claim that the service is not just safe to use, but is also affordable and stable that delivers good performance.

Major Pros                                                                                        

  • Free Trial
  • Zero logging
  • Only 48 servers in 30 countries
  • 7-day Money-back guarantee
  • Unlimited bandwidth and speed
  • AES-256 bit encryption keys
  • Compatible with Mac, iOS, Windows, Linux, Android
  • User-friendly interface
  • Live Chat

Major Cons

  • More servers could be added
  • Live Chat is not available 24/7

PrivateVPN Pricing and Plans

Our PrivateVPN review uncovered that you can select amongst three plans offered by the VPN service:

  • 12 Months plan with 7-day money-back guarantee costing at $5.95 per month
  • 3 Months plan with 7-day money-back guarantee costing at $7.31 per month
  • 1 Month plan with 7-day money-back guarantee costing at $8.95

One has to appreciate PrivateVPN pricing policy, as its price has neither been set as over-expensive, while at the same time competing for the low-priced brands. Its price tag easily surpasses PureVPN and HideMyAss, while beating ExpressVPN and IPVanish in the price war.

Payment Methods

When it comes to payment methods, PrivateVPN offers the most popular payment options. According to PrivateVPN review, it offers PayPal, credit cards (VISA, MasterCard, American Express), and Bitcoin. Underneath the 3 payment options, it also offers trial code/promotional code option that could get PrivateVPN users a small discount.

However, promotional codes can only be retrieved at the time of promotional campaigns run by the VPN provider. Currently, it offers 25% discount, which is not bad, considering its overall price tag.

PrivateVPN Servers List

PrivateVPN has 40 server locations that are present in 29 countries including the US, UK, Canada, and Australia. Despite the meager server count, one of the positives we found in our PrivateVPN review is that the provider offers servers in major locations. You can use any of these servers from anywhere to access blocked websites or change your virtual location.

Before purchasing PrivateVPN, you may want to check if the product has been restricted in some countries. For instance, PrivateVPN is inaccessible in China. The firewall is the reason that prevents users from gaining access to PrivateVPN service. So, if you want to connect PrivateVPN in China, you might want to consider connecting through L2TP VPN.

How Good is PrivateVPN’s Customer Support

PrivateVPN has a self-service center that offers free support to its users in the shape of ‘Frequently Asked Questions (FAQs)’ and ‘Getting Started’ options. These links would direct users to video tutorials regarding VPN installations and troubleshooting.

If you still feel you require personal assistance, then you may leave a message along with your email address, while the customer support team will contact you shortly.

PrivateVPN fails to accommodate users who require instant information involving their VPN. We still feel PrivateVPN needs to add forums where users can share their experiences with the service.

Live Chat Support

You wouldn’t find live chat support on the list, but hanging in a vertical position to the left-hand side of the website. It has been positioned in a way where users may find it difficult to locate at first attempt. That said, Live Chat does not offer support for 24 hours. It means that you wouldn’t get any help from customer support staff at early mornings or late evenings.

FAQs

FAQs answers four different types of questions that include ‘General Questions’, ‘PrivateVPN Questions’, ‘Subscription Questions’, and ‘Troubleshoot Questions’. It’s a great place to start if you are looking to resolve general queries.

Getting Started

In this option, you can see PrivateVPN has shared assistance on how to install PrivateVPN app onto your device including video tutorials. We were pleased to see the content details under this section which conducting PrivateVPN review, as not many providers offer such illustrious setup guides.

Contact Us

Lastly, you can use the Contact Us form to get in touch with PrivateVPN support. This option requires your Name, Email Address, and Message to send it to their customer support department.

PrivateVPN Compatibility

PrivateVPN is compatible with many platforms including Windows, Mac, iOS, Android, and Linux. PrivateVPN does provide a detailed guide on installing VPN on Routers, for proxy use, and OpenVPN. The best part about PrivateVPN is that it offers exclusive apps and software as well. This way, subscribers can use the service with ease, without manually configuring the VPN.

Windows Software

For our PrivateVPN review, we took its Windows software for a test drive. The installation process for Windows 10 does not take long, as in few minutes you can access the internet using PrivateVPN. After completing the installation process, PrivateVPN prompts to close your system before using. However, it still worked fine when we avoided restarting the system.

Furthermore, the software itself is lightweight and does not cramp up your system usage. As for its user interface, we found the Windows client clean and clutter free. You can find all the options easily and connect to any server is just a two-click process.

Tutorials

PrivateVPN website provides step-by-step tutorials along with video tutorials for all operating systems and devices. For Windows alone, it offers a tutorial guide for PrivateVPN App, IKEv2, L2TP, and PPTP.

PrivateVPN goes one step ahead than other VPN providers as it aims to help its users through Remote Control. It asks for users to download Team Viewer, provide the company with your Team Viewer Password, and they will do the rest. PrivateVPN customer support staff will directly download the file onto your device.

However, in our PrivateVPN review, we feel it is a bit risky to give someone access to your computer, let alone through Team Viewer. PrivateVPN setup guide isn’t that hard to process when you have a video tutorial.

A trip to PrivateVPN review made it evident that PrivateVPN setup file takes around 5 minutes tops for installation depending on your internet connection. It is a smooth sailing onwards and doesn’t prompt much with pop-up boxes. It requires your ID and Password and connects instantly.

Protocols offered by PrivateVPN

PrivateVPN provides access to 5 protocols including OpenVPN (UDP and TCP), L2TP, IPsec, PPTP, and IKEv2.

OpenVPN (UDP/TCP)

This should be your first choice since it provides various authentication methods and secure SSL/TLS protocol. However, it does not support many devices. You can use OpenVPN with UDP or TCP port:

  • OpenVPN over TCP: It could be termed as the most reliable VPN protocol in the entire bunch. It prevents most severe of cyber-attacks while protecting your data, incomplete download errors and website failures.
  • OpenVPN over UDP: It may be the fastest connection than TCP, but does not have an error correction features that prevents website failure. This connection is good for online streamers or gamers because it works without interruptions.

L2TP/IPsec

L2TP alone is a bad choice, as it does not offer a strong encryption. However, combined with IPsec, it provides greater security than PPTP. IPsec is a high level of end-to-end security and is frequently used in most mobile devices. But remind you, it can easily be blocked by firewalls, so bad choice when using it for China.

PPTP

It may be the oldest protocols available, but it works seemingly well with current systems. However, it not recommended due to various security issues. You can still use PPTP for streaming videos, but it is not a good option for securing your data or identity.

IKEv2

This protocol is recommended for newer mobile devices because it is highly secure and uses mutual authentication.

Encryption

PrivateVPN provides AES-256 encryption with 2048-bit DH key. To say the least, AES (Advanced Encryption Standard) is the strongest encryption algorithm available to date. It is referred to as military grade encryption and keeps your data safe from hackers. This encryption is offered on all PrivateVPN’s pricing plans, which is a plus point in our PrivateVPN review.

Can you use PrivateVPN for Netflix?

Netflix is one of the leading online streaming services in the world. It offers various content for streaming, ranging from popular TV shows to movies. However, the content library of Netflix is not equally distributed across the globe. Viewers in Singapore will have a different Netflix library compared to viewers in the United States. This content gap leaves many users in disparity, and to gain access to their favorite content, many use a VPN service.

That being said, not all VPN services work with Netflix after a crackdown on various providers last year. Fortunately, PrivateVPN is working error free in accessing various Netflix libraries. According to our review, you can use the following PrivateVPN servers to unlock Netflix from different regions:

  • USA – Buffalo
  • USA – New York City
  • UK – London 1
  • UK – London 2
  • France – Paris
  • Denmark – Copenhagen
  • Finland – Helsinki
  • Germany – Frankfurt 1
  • Norway – Oslo
  • Poland – Warsaw
  • Sweden – Kista
  • Sweden – Stockholm
  • Switzerland – Zürich

PrivateVPN Review: Log and Privacy Policy

PrivateVPN makes it very clear with its privacy policy as it does not collect or log any traffic. This means that it does not collection information on your browsing history. However, it also clears beforehand that it does collect information about visitor’s IP address.

There is no problem collecting IP address, but logging your traffic does matter. But since PrivateVPN doesn’t save any logs, you are secure to roam the internet freely.

PrivateVPN also justifies the use of collecting visitors’ information on its website for creating their account after registration. As a result, PrivateVPN is able to identify users and communicate accordingly.

A key point revealed during PrivateVPN review was the provider’s base of operations. In Sweden, there are no mandatory data retention laws. What it means is that your data is safe at all times, as there are no regulations demanding the storage of consumer information.

Free Trial & Money Back Guarantee

According to PrivateVPN review, the service does not offer a free trial. However, it offers a 7-day money back guarantee on all its pricing plans. New customers can cancel the subscription before the 7th day to get their payments back.

It is important to mention here that many VPN products in the industry offer 30-day money back guarantee. 7-day money-back guarantee is the bare minimum in the overall industry and we reckon this could be improved.

Conclusion drawn from PrivateVPN Review

PrivateVPN performance is exceptional and without a doubt worth your money. However, seeing the number of servers in the country, one might think they could have done better. The PrivateVPN app is user-friendly and is compatible with most devices and operating systems.

When viewing the pricing plans for PrivateVPN, it was great to see the VPN provider had been giving 25% promotion discount. Interaction with customers is the key and the company might improve with 24 hours Live Chat system. Despite these facts, the performance of PrivateVPN is justified.

Leave a Reply

Your email address will not be published. Required fields are marked *