ZenVPN is an easy-to-use and straightforward VPN service that also offers friendly and helpful customer service, but there are quite a few areas where it falls short.
Despite boldly advertising no logs, blazing fast, and affordable, we found their claims to be rather farfetched at the time of writing this ZenVPN review in New Zealand. As someone who has reviewed VPNs, it’s hard for us to overlook their small server network, slow speeds, and expensive pricing plans.
So after carefully considering every aspect of this VPN, we’ve given ZenVPN a 2.1 stars rating overall. What we’re trying to say is, you’ll be better off with other VPNs like ExpressVPN. Let’s have a look at why we’ve rated ZenVPN in New Zealand as such.
- Latest encryption methods
- IP/DNS leak protection
- Weekly subscriptions available
- Free version up for grabs
- Lacks a kill switch
- Small server network
- Customer support needs improvement
- Connection speeds are slow at times
ZenVPN Features in New Zealand – At a Glance
Here’s a summarised version of ZenVPN features in New Zealand:
|Money-back Guarantee||30 Days|
|Does ZenVPN keep logs?||No|
|Number of server locations||20+|
|Based in country||Cyprus|
Pricing – How much does ZenVPN cost in New Zealand?
ZenMate offers two types of packages: Standard plans and unlimited plans. Here are the prices for their standard plans in New Zealand.
- Weekly is available at the cost of NZ$ 4.69/week
- Monthly is available at the cost of NZ$ 9.45/mo
- Yearly is available at the cost of NZ$ 15.81 (US$ 4.16/mo)
Unlike other VPNs, ZenVPN only offers a 5 GB data transfer limit. This can be totally disappointing for anyone with high bandwidth usage. Aside from the standard plans, ZenVPN also offers unlimited plans; however, these plans are even more expensive and totally not worth it, except if unlimited bandwidth is that appealing to you in New Zealand. Check out the pricing plans below:
- Weekly is available at the cost of NZ$ 9.45/mo
- Monthly is available at the cost of NZ$ 15.81/mo
- Yearly is available at the cost of NZ$ 151.79 ($11.83/mo)
As for payment methods, ZenVPN only accepts credit cards. You can only purchase it through Visa, MasterCard, American Express, and Maestro. Sadly, ZenMate doesn’t support PayPal payments. The only thing we like about ZenVPN is the fact that it offers a free trial. ZenVPN free trial comes with a 250 MB daily traffic limit.
In terms of refunds, ZenVPN offers 30-day money-back guarantee. Overall, ZenVPN is not cheap, but if you want something affordable, check out these VPN deals in New Zealand.
Server Network – How Many Servers Does ZenVPN Offer in New Zealand?
In terms of the number of servers, ZenVPN doesn’t actually mention the exact number on its website. ZenVPN operates a global network of servers in 20 locations and growing. The countries include the United Kingdom, New Zealand, Denmark, France, Chile, and many others. However, you’d be surprised to know that it doesn’t offer any US servers.
So if you’re traveling abroad, you cannot rely on ZenVPN to help you access local websites or provide you with a US IP address.
Although it is P2P compatible, with so few servers, we managed to get terrible speeds while downloading torrents. One other gripe we have with ZenVPN is that it doesn’t mention if it uses physical or virtual servers. It’s bewildering as to why a VPN provider wouldn’t choose to cover this factor on its website. Overall, if servers matter to you, don’t go for this VPN.
Security – Is ZenVPN safe in New Zealand?
To be honest with you, ZenVPN is not safe. Its logging policy is sketchy, and we even found 3 hidden trackers in its app. That’s quite a red flag if you ask us.
Other than their questionable logging policy, ZenVPN lacks one important feature. If you go through their app, you’re not going to find a built-in Kill Switch. In comparison, Surfshark, which is a lot cheaper, does come with a Kill Switch feature.
On the plus side, however, ZenVPN does support OpenVPN, which uses 256-bit military-grade encryption by default. Besides OpenVPN, the provider only offers L2TP/IPsec and PPTP protocols. ZenVPN should add other VPN protocols like IKEv1, IKEv2, SSTP, and others for more versatility.
Does ZenVPN keep logs in New Zealand?
- Your IP addresses
- Email addresses
- Your device’s unique identifier
- Daily bandwidth usage
- Date and time of each of your connection
- The span of your connection
- Payment information
IP Leak Test:
We tested for IP leaks while connected to the Netherlands server. As you can see from the screenshot below, our original IP address is not visible. So far, so good.
DNS Leak Test:
Next, we checked for DNS leaks, and ZenVPN passed this test too, without any issues. Check out the screenshot below, and you’ll see that the DNS server we’ve connected to is also from the Netherlands.
WebRTC Leak Test:
ZenVPN also passed the WebRTC leak test without any issues. Even after conducting multiple tests, ZenVPN showed no signs of obvious leaks.
Now, this might seem like overkill, but we tested its Windows app for hidden malware using virustotal.com. Based on the test results, ZenVPN’s Windows app contained 3 hidden trackers. Take a look at the snapshot below:
Speeds – How fast is ZenVPN in New Zealand?
In terms of speeds in our ZenVPN free review, it is atrociously slow. We performed the speed test using our 25 Mbps Internet connection, and the results were really disappointing.
While connected to the Netherlands ’ server, we found the speed to be terrible. With our 25 Mbps connection, we only received a 1.39 Mbps download speed and an upload speed of 4.97 Mbps. That’s a drop of almost 98%.
The UK server was also quite slow. It only managed to peak at 2.88 Mbps download speed and 8 Mbps upload speed which means you cannot stream in HD at all
Streaming – Does ZenVPN work with Netflix?
Despite ZenVPN’s website boldly claiming that the VPN works with Netflix, it doesn’t. The website even goes on to say that it can access geo-restricted content globally; however, in our review of ZenVPN, we were unable to unblock Netflix as well as Hulu.
In fact, when we used ZenVPN to stream Netflix, we kept running into this error and couldn’t bypass this despite refreshing the page multiple times:
Slow network speeds, weak unblocking capabilities, and a misleading logging policy are some of the areas where this provider needs to definitely improve. So you can check more fast and more reliable VPNs for better experiences. ZenVPN claims to be a fast and affordable VPN that will protect your online security, data, and privacy.
Even though it does uphold the promise of providing quality security and privacy, it is definitely not a reliable solution for streaming purposes.
Other Streaming Services that don’t work with ZenVPN
We also tried unblocking Hulu, BBC iPlayer, Amazon Prime, and ZenVPN failed miserably. Probably because their servers are blacklisted or something because we tried to access Vudu as well but came across an error Vudu not working as this VPN server was blocked. If streaming Netflix UK is really important to you, ditch ZenVPN and check out other VPNs capable of unblocking US Netflix.
Torrenting – Is ZenVPN good for torrenting in New Zealand?
ZenVPN supports torrenting in New Zealand; however, we would not recommend it for torrenting. There are no dedicated servers for torrenting, so you can try downloading and sharing on any of its servers. Chances are you might be successful in torrenting files at times, whereas it may not be as fruitful as you’d like.
Based on our review of ZenVPN, we were unable to download even a 1GB file as the speeds were insufficient, and it took us hours to download it successfully. Moreover, our internet connection dropped multiple times in between torrenting the file, because of which we could not browse any website either.
Bypass Censorship and Geo-blocks in New Zealand
Unfortunately, ZenVPN is not good at bypassing censorship. As you’ve observed in our ZenVPN review in New Zealand, it failed to unblock any content library of Netflix. It didn’t even unblock the most easily bypassing geo-restricted sites. So expecting ZenVPN to bypass geo-blocks in countries with restrictive laws is a bit of a stretch.
Countries like China, Russia, Oman, and Saudi Arabia have actively banned the use of VPNs. So it’s practically impossible for a VPN like ZenVPN to bypass the Great Firewall of China. In fact, it doesn’t even offer servers in China. The limited number of server locations also holds you back from unblocking other regional channels.
Installation and Apps in New Zealand
If you wish to install ZenVPN on devices other than Windows and Android in New Zealand, you’ll have to use manual configuration files. This is seriously disappointing, considering that pretty much every VPN nowadays offers dedicated apps for different devices. The good thing is that ZenVPN allows unlimited simultaneous connections.
Unless you use a third-party OpenVPN client, you’ll not be able to download the ZenVPN app. Do make sure you’re downloading the latest version because otherwise, you’ll run into some issues just like we did. ZenVPN doesn’t offer native apps either.
Compatibility – Is ZenVPN compatible with my device in New Zealand?
As far as compatibility goes, ZenVPN claims to support most platforms like Windows, Android, macOS, iOS, and others. You can download the respective apps from ZenVPN’s official website in New Zealand.
Customer Support – Is ZenVPN customer support helpful in New Zealand?
ZenVPN’s customer support’s pretty unreliable in New Zealand. Despite costing so much, ZenVPN only offers a Contact Us page and a simple Help page. Both of these methods are totally unacceptable for a VPN that costs so much. The help page also doesn’t contain too many guides.
For testing purposes, we created a ticket to reach out to ZenVPN customer support. However, the waiting period for a reply was quite long. We didn’t get a prompt response because of this, our tasks got delayed, and we had to rely on another VPN to save the day.
On the other hand, when we tried to get a refund, the process was pretty frustrating as the VPN offered no live chat support. Most ZenVPN review in New Zealand fail to cover this point in New Zealand.
User Experience in New Zealand
ZenVPN doesn’t have a native client, which is quite common for small VPN providers. If you’ve always used a VPN with dedicated apps, you might find this VPN more complicated. You’ll have to download a free third-party OpenVPN bundled with a VPN configuration file through the website.
Downloading a third-party app may be a hassle for you, and the ZenVPN app isn’t user-friendly either, for it only allows connecting to a server. It doesn’t include any options for settings whatsoever.
Comparison between ExpressVPN and ZenVPN in New Zealand
If you’re not looking to get ZenVPN, we’ve compared it to ExpressVPN as an alternative. Feel free to check out the comparison below to get a condensed idea about our ZenVPN review in New Zealand:
Alternatives to ZenVPN in New Zealand
If you’re not interested in ZenVPN in New Zealand, you can read reviews about other VPNs:
- Ivacy VPN review
- Windscribe review
- AVG Secure VPN review
- TrustZone VPN review
- Private Internet Access review
- Goose VPN review
- TunnelBear VPN review
- WiTopia VPN review
- SurfEasy VPN review
FAQs – ZenVPN review in New Zealand
Is ZenVPN safe in New Zealand?
No, we do not think ZenVPN is safe in New Zealand. It lacks some critical security features that are offered by its competitors, such as tunnelling, obfuscation, first-party DNS, double VPN, and such.
Is ZenVPN free in New Zealand?
Yes, ZenVPN offers a free version in New Zealand; however, you can only access two server locations through it. Most ZenVPN users enjoy encrypted censorship-free connections without charging a penny. However, the free version comes with a limitation of 250MB per day.
How do I use ZenVPN in New Zealand?
To use ZenVPN, you’ll need a third-party OpenVPN client in New Zealand. Based on our testing, we were successfully able to download the ZenVPN configuration file from its website in New Zealand. After that, we could easily connect to a server of our liking.
Does ZenVPN work in New Zealand?
ZenVPN doesn’t work well for streaming despite claiming on its website that it’s fast and affordable in New Zealand. We tried multiple times but were unsuccessful in unblocking Netflix. So, we’d suggest you opt for a different and more diverse VPN, such as ExpressVPN, as it works perfectly well for streaming, torrenting, and any other purposes.
Summary: ZenVPN Review in New Zealand
To conclude our review, we have found that ZenVPN is excruciatingly slow, doesn’t work with Netflix or torrenting, and also keeps logs. It’s a poorly built VPN app riddled with malware and has no unique or special features to offer. We don’t recommend ZenVPN. You may refer to other ZenVPN reviews in New Zealand and decide for yourself if this VPN is worth it.
The only two things we liked about ZenVPN were its free trial and the fact that it is leak-proof. That’s about it. Overall, for being a half-baked product, we’ve rated it 2.1/5.0 stars in this ZenVPN review in New Zealand.