TuVPN is one of the VPNs that rests in relative obscurity. Based in the British Virgin Islands (BVI), the provider has set out on a goal to increase the privacy, anonymity, and security of users on the web.
In this TuVPN review in New Zealand, I tested its different aspects like pricing, speed, customer support, logging policy, jurisdiction, compatibility, Netflix, and torrenting support in detail.
You may visit more VPN reviews for an overview of the leading providers in the market.
TuVPN Review in New Zealand: My Rating Criteria
- Pricing – What is the cost of TUVPN?
- Security – Protocols & Encryption
- Jurisdiction – Where is TUVPN located?
- Speed – Not on the Higher Side
- Streaming – Does it Support Netflix & Torrenting?
- Leaks – IP, DNS, WebRTC & Virus Tests
- Trustworthiness – Logging Policy & Customer Support
- Compatibility – How many platforms & devices do TUVPN support?
TuVPN Review in New Zealand Pricing – What is the cost of TUVPN?
TuVPN is one of the few VPNs that offers two kinds of packages in New Zealand: one for shared IPs, and the other for dedicated IPs. The packages are divided by the number of months of subscription you want. These are:
On the other hand, it also offers dedicated IP packages that include:
You can choose a dedicated IP from one of the following 8 locations:
- Amsterdam (Netherlands)
- Gravelines (France)
- London (UK)
- Madrid (Spain)
- Milan (Italy)
- Munich (Germany)
- Stockholm (Sweden)
- Washington (USA)
On the payment front, it offers various payment methods to users. You can purchase subscriptions via credit/debit cards, Mint, Neosurf, bitcoins, among a couple of other options.
The option to pay for a VPN with bitcoins is a pleasant surprise, as many of the lesser-known VPN providers in New Zealand don’t accept bitcoin payments.
Security – Protocols & Encryption
The service offers 4 tunneling protocols for users to choose from. These include OpenVPN, L2TP/IPSec, PPTP, and SSH2 tunnels.
OpenVPN and SSH2 are two of the strongest tunneling protocols for VPNs out there. While many popular VPNs in New Zealand offer OpenVPN protocol that uses 256-bit encryption by default, SSH2 is not so widespread among providers. SSH2 does not support mobile phones, however.
TuVPN has satisfied its users on the security and encryption front enough to rank it among the leading providers known for their strong security.
Jurisdiction – Where is TUVPN located?
In TuVPN review in New Zealand, The service sails from a safe jurisdiction. Yes, you read that correctly. The British Virgin Islands (BVI) is one of the most user-centric countries because it safeguards users’ online privacy rights appropriately.
One of the major drawbacks of TuVPN is its small server network. Currently, the service has servers located in 9 countries:
However, TuVPN has servers in most of the leading nations of the world, which is good enough if you are not too location-conscious.
Speed – Not on the higher side
There is no denying TuVPN would have to increase its connection speed to a certain degree. When I connected to its Milan server, During TuVPN review in New Zealand I received 12.67 Mbps download speed while using 30 Mbps internet connection:
TuVPN Review in New Zealand Streaming – Does it support Netflix & Torrenting?
TuVPN is one of the fewest VPNs in New Zealand that allow you in unblocking Netflix. You’ll have no difficulty logging into US Netflix if you are connected to the US server of TuVPN.
Furthermore, it does offer torrenting and that is a big plus. For that reason, you should connect to its Amsterdam or Stockholm servers to achieve your streaming objective securely.
Leaks – IP, DNS, WebRTC & Virus Tests?
As far its leak protection features go, it does not expose your IP or WebRTC data online. However, it may leak your DNS information. Here are the screenshots:
Similarly, In this TuVPN review in New Zealand I tested its Windows setup file on VirusTotal.com to see if it revealed any malware or not. Again, it exposed malware that questions its credibility as an online privacy service a great deal.
Trustworthiness – Logging Policy & Customer Support
The logging policy of TuVPN is a little vague, so it’s hard to evaluate it. Although the provider emphasizes that it does not retain personal user data throughout its websites.
It also mentions that the support logs “occasionally might contain your personal data”.
This does not necessarily imply that the company retains personal data at all times. The information exchanged during a discussion with customer support, however, may contain personal data.
So, even though the company does not specifically hold onto your data, some of it may unintentionally remain in the storage of TuVPN.
Also, the British Virgin Islands jurisdiction works in the favor of TuVPN, as it is considered to be one of the most privacy-friendly places in the world. Above all, the service follows the concept of GDPR in the right way.
In terms of support, the VPN does not have a live chat option in its armory. Besides, it has the only following option:
- Email Ticketing System
Clicking on the support button will lead you to the Support Center page, from where you can generate a new ticket or check the status of a previously generated ticket.
While an email ticketing system is not a bad option to have, considering that TuVPN believes in providing “choices” to people as it claims on almost every page on its website, it should be giving users the option for live chat support as well.
Compatibility – How many platforms & devices does TUVPN Support?
In this TuVPN review in New Zealand I tested TuVPN supports Windows, macOS, Android, iOS, Linux, and even some routers.
The impressiveness of wide device support is somewhat spoiled by the complex installation process. Nonetheless, device support is still one of the stronger aspects of TuVPN in New Zealand.
Surprisingly, the process of setting it up on your device varies depending on the protocol you want to use.
All protocols, barring OpenVPN, must be set up manually. For the OpenVPN protocol, there is a client you can download from the official TuVPN website.
Tutorials for setting up the VPN with all types of available protocols are provided on the official site of TuVPN. However, I would say the client is just as ugly as the website.
It seems the providers don’t care at all about dressing their software up in an attractive design.
Considering that the provider is not exactly cheap, they should start investing in the user interface of their VPN client as well as the website.
Comparison between ExpressVPN and TUVPN
I have listed salient features of both these VPNs, it is up to you now to decide which VPN serves you better:
|Price||NZ$11.52/mo (US$ 6.67/mo) (Save 49% and get 3 extra months FREE with 12-month plan)||$7.49/mo|
|Servers||3000+ in 94 Countries (Including 1 sever location in New Zealand)||10+ in 9 Countries|
|Compatibility||All Devices||Windows, Mac, Linux, Android,|
|Jurisdiction||The British Virgin Islands||BVI|
|Logging Policy||Zero Logs||Keep Logs|
|Customer Support||Live Chat & Email Support||Email Ticket|
|Trust Pilot Score||4.7||N/A|
Alternatives to TuVPN
If you’re looking for a much better VPN service in New Zealand than this, I would prefer checking for these alternatives first:
- VPN One Click
- SpyOFF VPN
- Perfect Privacy VPN
- Buffered VPN
- Surfshark VPN
- VPN Proxy Master
TuVPN Review in New Zealand: Do I Recommend TUVPN?
No, I don’t recommend TuVPN in New Zealand.
TuVPN is a mixed bag. It stands strong in some aspects, such as encryption, device support, and its ability to unblock US Netflix in New Zealand, but lacks in other areas like server size and the slightly complicated setup process.
Therefore, in this TuVPN review in New Zealand, I consider this VPN a well-balanced service that works great as a security tool, but nonetheless requires some improvements for superior performance and higher customer satisfaction.
Thus, I would give TUVPN a 2.8/5.0 stars rating overall.