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Why isn’t my Disney Plus not working with a VPN in New Zealand? Disney Plus launched back in November 2019, it has gained massive popularity in a very short time span in New Zealand. The reason behind Disney Plus’s popularity is its amazing content. If Disney Plus is supported in your country, you can catch some of the best shows, such as Moon Knight, Andor, She-Hulk: Attorney at Law, Mija, and much more in New Zealand.

Well, even though Disney Plus is geo-blocked in many parts of the world, it is quite easy to unblock it with the help of a VPN. However, many VPNs end up facing the ‘Disney Plus not working in New Zealand’ error quite often.

And despite your VPN app working properly in New Zealand, you still might not be able to unblock Disney+ in New Zealand with it. If you browse Reddit, you’ll see many people complaining about their Disney plus VPN not working in New Zealand. But you may still watch Disney Plus NZ if you know how to.

Keeping this in mind, we’ve developed a quick troubleshooting guide that should help you access Disney Plus with your VPN in New Zealand. So without any delay, let’s get started with our guide.

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ExpressVPN works well with Disney Plus. Every subscription comes with a no-questions-asked 30-day money-back guarantee and offers NZ$ 10.29/mo (US$ 6.67/mo) (Get 49% Off + 3 Months FREE on its 12-Month Plan) in New Zealand. You can also opt for ExpressVPN free trial in New Zealand if you’re dubious about the service.

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8 General Quick Fixes to Troubleshoot Disney Plus Not Working in New Zealand

Make your life easier by employing these quick fixes that ought to troubleshoot Disney Plus not working error in New Zealand:

  1. Restart your Wi-Fi modem or router and change the direction of the antenna.
  2. Make sure your app is up-to-date by checking for available updates.
  3. Clear cache data and browser history. Close the browser, and relaunch it.
  4. Quit the Disney Plus app and relaunch it. Also, sign out of all the devices having your Disney+ account active.
  5. You must ensure your internet speed is at least 5 Mbps or more to stream Disney Plus successfully.
  6. Turn off your device’s Wi-Fi, effectively disconnecting it from the router for 30 to 60 seconds.
  7. Uninstall the Disney Plus app and download it again from your respective device’s app store.
  8. Check if the Disney Plus servers are fully functional and not down due to maintenance or another error. If this doesn’t work, you can also try opening up Disney Plus on another web browser or compatible device.

Keep in mind that these are only quick fixes and may not be able to resolve your issue if it’s a heavy-scale one. In that case, you ought to reach out to Disney Plus’s customer support. You may also refer to Fix Disney+ Error and Other Disney+ Errors for guidance in New Zealand.

What Should I Do if Disney Plus Is Not Working with VPN in New Zealand?

If your Disney Plus is not working with a VPN in New Zealand despite being connected, you can try out the quick troubleshooting tips below:

Solution#1-Fix Disney Plus ‘Unable to Connect’ Error

This error occurs when there is a traffic overload on the server, like when everyone wants to watch the latest episode of an ongoing TV show, for instance, Ms. Marvel. This overload then prevents servers from working correctly, resulting in an error message:

“There seems to be an error connecting to the Disney+ service.”


We faced the ‘Unable to connect’ error a few times while accessing Disney Plus with a VPN.

You can also do the following:

  • Restart your TV, computer, smartphone, or streaming device.
  • Log out of your account, open the application again, and log in.
  • Check for connectivity problems like slow or unstable Wi-Fi connection.
  • Quit and relaunch the Disney+ app.
  • Refresh your router by turning it off and then turn it on again after it rests for five minutes.
  • Disconnect bandwidth-hogging devices like video game consoles from your Wi-Fi.
  • Clear your browser’s cache.
  • Check for a firmware update.
  • Change your DNS settings to OpenDNS, Google, or Cloudflare.

Solution#2 – Fix ‘Disney Plus is not available in your region’ issue

Disney Plus is a geo-restricted service available in countries like the USA, UK, Canada, Australia, India, and New Zealand. As a result, the content from these countries is not visible to any other country.

If you try to access Disney+ from a country where the streaming service isn’t available, then your might face this error on your screen:

“Sorry, Disney+ is not available in your country.”


We faced this geo-restriction error while accessing Disney Plus outside Australia.

Therefore, you must use the best VPNs for Disney Plus NZto access your favorite Disney shows from abroad. A reliable VPN would let you unblock Disney Plus using its servers and enjoy the streaming service with its super-fast speeds. We strongly recommend ExpressVPN for this.

Here are a few steps you can implement to diagnose this error:

  • Check if the TV show or movie you’re looking for is available on Disney+
  • Turn off your Wi-Fi router or modem and reset it after 30 to 60 seconds before turning it on again.
  • Use an IP checker tool to check your IP address.
  • If you’re using a Disney Plus VPN to mask your actual IP address, you should try switching to another server. You can any US server to get a US IP address to unblock Disney Plus.
  • You may also quit your ExpressVPN app and restart it or reset your location settings.

Solution#3 – Fix Disney Plus other issues related to streaming

You might face some streaming issues due to an unstable internet connection in New Zealand. You might see an error code when that happens. A few error codes that are related to connectivity are 24, 29, 42, 43, and 76. If an error doesn’t occur, then a message is displayed on your screen that says:

We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code xx).

Disney+ needs a connection exceeding 5+ Mbps for HD streaming and 25 Mbps for 4K UHD streaming. 

You can solve the connectivity errors using the methods below:

  1. Relocate your router to receive better signals.
  2. Switch to a wired internet connection.
  3. Check for internet connectivity issues.
  4. Shut down all your device, Wi-Fi, and router, and restart all of them.
  5. Find the average speeds of your internet through an internet speed test.
  6. Uninstall and reinstall the Disney+ app.
  7. Turn off the internet on any device temporarily that is consuming a lot of data.

How to Fix Disney+ Errors in New Zealand?

To Fix Disney+ errors in New Zealand, you first need to figure out whether the problems are due to software or hardware errors because of which your Disney+ VPN not working in New Zealand. These errors may be displayed as numbers like Disney Plus error 42, 83, etc. There is also a possibility of a small message displaying on your screen that says:

Something went wrong. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code xx).

As mentioned before, it’s highly likely that you’re facing an error only due to traffic overload. You might just end up accessing the service by refreshing the page or signing in again.

How to fix Disney+ Error Code 39?

This error usually occurs when you’re using Windows 10 or the Xbox app to stream Disney+ in New Zealand. You might have to shut down the stream and restart the app again. This error may resolve if you switch to another device.

If Disney+ error 39 occurs, then you might see a message on your screen that says:

We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39).

Seeing this error indicates that the streaming setup you have for accessing Disney+ is not secure in New Zealand. The error also hints toward an error in the streaming service itself or the HDMI cable you’re using that might be blocking your HDMI. While error code 39 commonly occurs on all devices, it’s more prominent on Xbox One. 

To solve the Disney+ error code 39, please follow these steps:

  1. Launch the Disney+ app on a preferred device that supports it.
  2. Check your internet connection.
  3. Relaunch the Disney+ app, refresh the site and then try playing the video after a few minutes.

How do I fix Error Code 83 on Disney+?

Error code 83 on Disney+ occurs when the device you’re using is not compatible with the streaming platform in New Zealand. If you’re using an exceptionally old version of your device, there’s a possibility that Disney+ may reject your device.

Here are a few steps you can take to resolve Error Code 83:

  1. Restart the device.
  2. Login to your Disney+ account using another device.
  3. Update your device’s operating system.
  4. Clear up your device’s cache.
  5. Sign out and then sign in again.
  6. Check your internet connection.
  7. Uninstall and reinstall the Disney+ app.

How to Fix Disney Plus Issues on Different Devices in New Zealand?

You can try the following fixes to see if it fixes the problem and help you stream Disney+ on different devices without any hassle in New Zealand:

1. Ensure that your internet connection is stable in New Zealand. Often, you might be blaming the streaming service for displaying errors while the problem must be your internet connection in New Zealand. Therefore, you need to fix your internet connection and make sure it’s stable if you want a buffer-free and error-free service in New Zealand.

2. Try to restart your Disney+ app or uninstall the app to reinstall it again. There is a high chance that the error gets fixed by doing this.

3. Upgrade to the latest version of the Disney+ app if your app is outdated. Many times you see an error when you’re using an old version of the application.

4. Try clearing out the cache of the Disney+ app on your device to make it work. Clear your browser’s cache if you’re accessing Disney+ on a PC. For the phone, follow these steps: Visit Settings, then Applications, Disney+. You will reach the Clear Cache option through this.

How to Fix Disney Plus not working Error on Firestick in New Zealand?

You can follow the following fix for Disney Plus not working error on Firestick in New Zealand.

1. Log out of your Disney Plus account and log in again:

Sometimes this easy way can be the solution to your problem. For this, you need to:

  1. Open the Disney+ app on your Amazon Firestick.
  2. From the side menu, visit Settings.
  3. Press the select button to log out.
  4. Wait for some time before logging back in.

2. Make sure the Disney+ servers are not down:

You can actually check if the Disney+ servers are down or not using Downdetector. This website shows you if the servers of Netflix, Hulu, Amazon Prime, or any service are down or not. Because, at times, a server may be down for maintenance purposes. Once the server’s back up and running, you should encounter no errors while streaming Disney Plus.

3. Clear Disney Plus cache:

Disney+ offers stores parts of your data to provide you with improved speeds and performance. However, its cache might corrupt your data and ruin your experience. Therefore, you can clear your cache by:

  1. On your Firestick device, go to Settings –> Applications.
  2. Select Manage Installed Applications and then pick Disney+.
  3. Select Force Stop followed by Clear Data and then Clear Cache.
  4. Restart your device for the changes to occur, and sign in to your Disney+ account.
  5. You should have no issues streaming Disney Plus now!

4. Restart your router and check again:

If there is a problem with your internet and your speed doesn’t match the average speed that Disney+ needs, then you need to restart your router. You can learn the speeds of your internet by conducting a speed test.

Based on our experience with VPN providers, installing ExpressVPN on Firestick in New Zealand proved to be supremely easy and the results were nothing short of amazing. If you own a Firestick device, we’d highly recommend streaming Disney Plus or any other site using ExpressVPN with Firestick. You can also try to access the channel through a free VPN if you don’t want to spend money on VPNs.

How to fix Disney+ cache problems on gaming consoles and set-top boxes

Clearing up your Disney+ cache on gaming consoles and set-top boxes might fix your Disney+ not working issues in New Zealand. Let’s look at some easy steps to clearing out the cache on PS4, PS5, Smart TVs, Xbox, and set-top box:

How do I clear Disney Plus cache on PS5?

To clear Disney Plus cache on PS5, follow the steps given below:

  1. Power down your PS5 all the way and ensure its not on Rest Mode.
  2. Press the power button until you hear a beep followed by another.
  3. Use your USB cable to connect the controller.
  4. Press PS on the controller.
  5. Using the D-pad for navigation, find Clear Cache and Rebuild Database and select.
  6. Proceed to select Clear System and Software Cache.
  7. Select OK.

Clear Disney+ Cache issue on Microsoft Xbox

Use the following steps for clearing cache on Microsoft Xbox:

  1. Visit your Xbox’s main menu.
  2. Choose My Games & Apps.
  3. Press Select Apps –>Disney+.
  4. Press Menu on your Xbox controller.
  5. Select More Options –>Manage App.
  6. Select Clear the Saved data on your Xbox.

Clear Disney+ cache issue on the set-top box, and Smart TV

Follow the steps given below for clearing cache on the set-top and Smart TV:

  1. Switch on your Smart TV or set-up box.
  2. Visit Settings –> Applications –> Manage Installed Applications.
  3. Select Disney+.
  4. Choose Clear data and Clear Cache.

How to fix the Disney+ credit card issue in New Zealand?

There is a possibility of facing a Disney+ credit card issue while subscribing to this streaming service. If this happens, you might witness an error message like this on your screen:

We could not complete your payment request using the credit card information you supplied. Please re-enter your credit card information or use another form of payment.

Here are some quick fixes that can help:

  • Try a different debit or credit card to buy the subscription.
  • Sign out and then sign back into app.
  • Update your account payment details.
  • Sign into your Disney+ account.
  • Go to Account.
  • Type in all the required information for payment.
  • Pay using your newly acquired storage box.

Other issues and errors on Disney+

Other than the error codes we mentioned above, here are some more Disney+ error codes that you might encounter resulting in your Disney Plus not working in New Zealand:

  • Error 4 – This is usually a payment error. It might occur if your credit card has expired or your credit card region doesn’t match the Disney+ region you’re using.
  • Error 9 – This usually refers to a login issue. It may also indicate a payment problem which you can solve by confirming the details.
  • Error 11 – This error might be displayed if Disney+ is unavailable in your region or if your VPN isn’t working.
  • Error 13 – An error like this occurs to indicate the device limit. You might see error 13 if your device limit is reached.
  • Error 22, 35, and 36 – You might see these errors when your VPN stops working while accessing geo-restricted content.
  • Error 25 – This error is the easiest one to clear out. You can just refresh your Disney+ app, sign out and sign back in, or contact customer support to resolve this error.
  • Error 30 – This error might occur if there’s an issue with the device registration.
  • Error 31 – This is a location issue that might occur if you’ve kept your location turned off on your device or if your VPN is not working the way it should.
  • Error 32 and 87 – This is one login issue that can be cleared out by resetting your password or by checking your billing details.
  • Error 38 – This might be an error that indicates time settings. You might need to set your time settings to automatic to resolve this error.
  • Error 41 – This error might occur due to traffic overload. 
  • Error 76 – This error is usually displayed on the screen when there is an overloading issue on the Disney+ server.
  • Error 86 – This error occurs to inform you that you have breached the terms of service or that your account is blocked.

Why Disney Plus Is Not Working with VPN in New Zealand?

In case your Disney Plus is not working with a VPN in New Zealand, you may try the following workarounds to fix it:

  1. Ensure there are no IP or DNS leaks taking place while accessing Disney Plus.
  2. Use a reliable Disney Plus VPN like ExpressVPN.
  3. If a server isn’t working, switch to another one from the network.
  4. Clear your device’s cache and browser cookies.
  5. Restart your Wi-Fi modem or router.
  6. Reach out to your VPN’s customer support.
  7. Disable any IPv6 addresses.
  8. Set up Smart DNS.

Currently, only a handful of VPNs offer enough servers and unblocking features that can take on Disney Plus. If you want a VPN that can easily help you unblock Disney Plus from anywhere, definitely get ExpressVPN for NZ$10.29/mo (US$ 6.67/mo) (Get 49% Off + 3 Months FREE on its 12-Month Plan).

It is also one of the fastest Disney Plus VPNs to unblock Disney+ from anywhere, as ExpressVPN speed tests have proven through our numerous test cases. Hence, unblocking streaming services is made easier; check out all the features of this VPN in our ExpressVPN review.

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FAQs – Disney Plus Not Working in New Zealand

Your network may be having a hard time keeping up with the app’s bandwidth requirement. Try lowering the playback quality if it keeps on freezing while streaming.

Additionally, if you’re using a VPN, try logging in to a different server as you might have joined a congested one that is affecting your speed.

If you’re getting a Disney Plus not working in New Zealand along with a black screen error, then quite possibly you need to refresh or restart your web browser as it must be a glitch or the result of hard rest. In such a case, you can try closing other apps that are running alongside or use Wi-Fi instead of a mobile internet connection like 3G or 4G.

If your Disney Plus login button not working in New Zealand, we’d suggest you open a web browser, switch to its incognito or private mode, type in Disney Plus website address and see if you’re able to log in now in New Zealand.

If your Disney Plus is having trouble loading in New Zealand we’d suggest you quit the app and try your luck once more a few seconds later. Another reason may also be your slow internet connection in New Zealand. In case you’re using mobile networks like 3G or 4G, you may want to switch to a more stable connection like Wi-Fi.

Wrapping up

So there you have it. While VPNs can help you get past most geo-blocks, unblocking streaming services like Disney Plus isn’t easy. You may face ‘Disney Plus not working in New Zealand’ error far more than you’d like.

But if you’re using a reliable NZ VPN for Disney Plus in New Zealand such as ExpressVPN you can resolve the occurrences. It can unblock 8 Disney Plus libraries, you should have no issues in New Zealand, but if you’re using a less renowned VPN service, you might need to try one of the troubleshooting steps we’ve mentioned in this guide so you can resolve your ‘why is my Disney Plus not working in New Zealand’ conundrum.

We hope this guide helped you get your Disney Plus VPN in New Zealand service to work. If you have any questions or suggestions, leave them in the comments below.