ExpressVPN is a highly-rated premium VPN brand with a huge base of loyal customers. But even the most well-designed computer software can break sometimes and give annoying error.
If you find ExpressVPN not connecting, here are a few tips you can try to quickly fix the problem yourself before reaching out to customer support.
If you have already tried general solutions to VPNs not working and made no progress, you can look into PureVPN, which is a very affordable alternative to ExpressVPN with similar powerful capabilities.
Let’s consider the ExpressVPN-specific issues and their solutions now:
Unable to Connect to ExpressVPN
If you are able to connect to the internet without a VPN but not when ExpressVPN is turned on, here are few solutions that can work for you:
1. Change server locations
The first thing you should do is to try change server locations.
ExpresssVPN offers over 3,000 servers in 94 locations, so you have a lot of options to choose from. In some cases, certain servers in the network can develop technical problems that are resolved by the provider after a while.
So, try connecting to different server locations. If the issue is server-specific, you should be able to use ExpressVPN with other servers.
2. Disable firewall/anti-malware
Some firewall and anti-malware software can block VPN connection ports. To test if your connectivity issues are being caused by a firewall or other similar protective programs, you will have to disable all of these programs and try connecting to an ExpressVPN server again.
If you are now able to connect, then you will have to make an exception for ExpressVPN in the program that’s blocking it. The easiest way to do that is to follow these steps:
- Uninstall ExpressVPN app.
- Uninstall the program blocking your VPN connection.
- Reinstall ExpressVPN.
- Reinstall the program blocking VPN connection.
This should fix the problem of ExpressVPN getting denied access from a firewall/antimalware.
3. Change VPN protocol
ExpressVPN uses OpenVPN UDP as the default protocol. This protocol combination offers the best balance of speed and security.
However, the UDP protocol is blocked in some countries such as the Middle East. You can try changing protocols, one by one, until you find the one that works for you.
Here’s how you can change protocols in ExpressVPN Windows app:
- Click the three horizontal lines to open the menu. Then choose Options.
- Click on Protocol and choose one from the available options.
- You should try connecting to the VPN again after changing the protocol, one by one, in this order:
- OpenVPN TCP > L2TP > PPTP
PPTP and L2TP offer poor security and are not recommended.
4. Update ExpressVPN app
If you’re using an older version of ExpressVPN, you should get the latest version. You first uninstall your existing ExpressVPN app then visit the official website of the provider to download the latest app for your device. Then proceed to download and install it on your device.
5. Reduce simultaneous usage
ExpressVPN won’t connect if you have exceeded the simultaneous connection limit. The provider supports 5 multi-logins which means you can use the same ExpressVPN subscription to connect to 5 different devices at the same time.
So make sure that you aren’t already connected to 5 devices when you’re experiencing connectivity issues on ExpressVPN (might involve reducing the number of friends you have shared your ExpressVPN account credentials with).
ExpressVPN Issues and Fixes for Specific Situations
Here are some services, devices, and platforms that ExpressVPN is often reported to exhibit problems with and their quick fixes:
ExpressVPN not working with Netflix
ExpressVPN has an excellent success rate when it comes to unblocking popular Netflix libraries such as US, UK, Germany, France etc. However, some users may face problems getting ExpressVPN to work with Netflix.
The first thing to try in this scenario is to change your server location. If that doesn’t work, you should contact customer support of the provider. These guys always have updated information about servers that are currently working with Netflix and can direct you towards the right server location.
If you’re an iPhone user, some people have reported that changing the VPN protocol to IKEv2 helps unblock US Netflix. ExpressVPN offers this protocol only for iOS devices.
For more information, see this guide on ExpressVPN for Netflix.
ExpressVPN not working on Amazon Prime
Similarly, users that are unable to gain access to Amazon Prime Video can resolve the issue by switching to certain servers. Once again, ExpressVPN’s customer support can come in real handy when you’re searching for specific servers that are effective for unblocking Amazon Prime from abroad.
ExpressVPN not working with Hulu
Some ExpressVPN servers work better with Hulu than others. The last time we checked, New Jersey 3 and Denver server locations were able to unblock Hulu.
However, the ability of VPN servers to work with different streaming platforms keeps changing over time. Contact customer support to learn which server location will work best for your needs.
ExpressVPN not working in China
One of the fixes that works for mobile users of ExpressVPN in China involves the following actions:
- Open your Phone’s settings > Manage apps > ExpressVPN > Clear data.
- Once data has been cleared, re-open the ExpressVPN app
In addition to this, there are some ExpressVPN servers that work more effectively in China. These are:
- Hong Kong 1, Hong Kong 4, Tokyo 1, & Los Angeles 3.
These excellent tips were mentioned by an ExpressVPN user on reddit:
ExpressVPN is one of the few VPNs that works in China. However, Chinese VPN filtering technologies aka “The Great Firewall of China” are extremely strong and capable of blocking even the most powerful VPNs.
So, if you’re unable to make ExpressVPN in China, try the above steps. If you’re still facing issues, then contacting customer support can is your best bet.
Tried all the methods above but still no progress? Maybe it’s time to try a different VPN. For instance, here’s how ExpressVPN compares to PureVPN, a highly affordable VPN with premium features:
|Servers||2,000+ in 140 countries||3,000 in 94 countries|
|Customer Support||24/7 live chat & email||24/7 live chat & email|
|Logging Policy||Zero Logs||Zero Logs|
|Jurisdiction||Hong Kong||British Virgin Islands|
|Compatibility||All devices||All devices|
ExpressVPN is probably the most popular VPN brand in the market. Yet, even this VPN isn’t immune to errors and annoying bugs. If you’re an ExpressVPN user, try the above-mentioned methods to resolve the issues you may be facing.
And if all else face, you can always go with a better alternative, such as PureVPN.
If you want more information about ExpressVPN, see this review of the service.