Is CyberGhost not working for you? There are different kinds of technical problems that can arise over time when using CyberGhost’s VPN apps.
The good news is that you don’t need a degree in IT to solve these issues. Anybody having basic knowledge about computer/smartphone usage can fix CyberGhost problems by themselves 90% of the time with the tips I’m going to give below.
However, if you have already tried general VPN solutions and given up on CyberGhost, you can consider getting PureVPN, which is an excellent and affordable alternative option to CyberGhost with superior capabilities.
But let’s focus on the common CyberGhost issues and their solutions now:
Unable to Connect to CyberGhost
If you’re unable to connect to CyberGhost for any reason, the following tips should be the first that you should try:
1. Changing servers
Sometimes, the problem is only with specific servers on CyberGhost’s end, which may be temporarily down for maintenance or experiencing technical problems.
Try switching to a nearby server location if you’re experiencing connectivity issues.
Thankfully, CyberGhost offers an immense network of 5,600+ servers to choose from n 90+ countries. If the problem is server-specific, this is all you need to do to fix connectivity problems in this scenario.
2. Account credential problems
Having problems logging into CyberGhost? If so, make sure you’re not typing in a wrong username or password.
Another reason that logging in could be problematic is if you used a special character of your regional language following a password change or reactivated your account with a PUK. In this scenario, you should try to log in with your old password. If that doesn’t work, you’ll have to contact CyberGhost’s customer support.
3. No internet when CyberGhost is connected
This problem seems to affect many CyberGhost users and is quite a puzzling one. What happens is that connecting to CyberGhost stops your internet. Even though CyberGhost is able to connect successfully to your chosen server, but this connection itself leads to no internet connection on the user’s end.
The issue only exists in Windows operating systems. Thankfully, Microsoft has released an easy fix to this problem. Click the link below and download the TCP/IP reset package. http://support.microsoft.com/kb/299357/en
Run the downloaded file as an administrator, and it will reset TCP/IP automatically for you. Restart your computer and try connecting to CyberGhost. Should work perfectly this time.
4. Remove security software conflicts
Security software such as anti-malware and firewalls can interfere with CyberGhost’s VPN connection. The problem is particularly associated with Malwarebytes 2. If this software is installed with CyberGhost at the same time.
To make CyberGhost work properly again, first uninstall both programs and then reinstall CyberGhost. Once this is done, install MalwareBytes again. This should work in most cases, however, in some situations, the incompatibility between the two software can persist.
If you’re still facing the issue, you will have to permanently uninstall Malwarebytes.
Other security software like firewalls can also cause conflicts with CyberGhost. To avoid these, you should add CyberGhost.exe in the list of exceptions in the security program. This will force the software to ignore the VPN while also continuing to provide protection from security threats.
5. Switching protocols
CyberGhost offers OpenVPN, IKEv2, L2TP, and PPTP protocols. OpenVPN can be configured to send user data either over the VPN tunnel ether through UDP or TCP protocols.
Countries and ISPs that block VPN traffic also target the UDP protocol. If you’re experiencing connectivity issues, then you should try switching over to TCP as well as trying other protocols.
Here’s how you can switch protocols on CyberGhost’s windows app:
1. Open CyberGhost > click the Gear icon on the top-right > Settings.
2. Click on the connections tab > Toggle on Use TCP instead of UDP.
3. Try connecting to a server again. If the problem still persists, move onto the next step.
4. Click on VPN protocol selection drop-down menu and try different protocols until you find one working.
If your connectivity problems are due to a blocked protocol, then these steps should fix the problem. Please not that PPTP and L2TP are not recommended protocols from the security point of view, so use these at your own risk.
6. TAP adapter problems
If you have multiple VPN services installed in your computer, their drivers and adapters can interfere with each other. Disabling the TAP adapters of other VPNs usually solves this problem. Follow these steps to disable TAP adapters:
- Open Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings.
- You’ll find the TAP adapters of all installed VPNs as well as your physical network.
- Disable adapters of all VPNs other than CyberGhost by right-clicking each and selecting Disable.
Once disabled, try connecting to CyberGhost once again.
7. Windows 7 update
Users of Windows 7 frequently report problem with a particular update that blocks CyberGhost traffic once installed. This is the KB2750841 update, which actually intends to improve compatibility between IPv4 and IPv6. However, it sometimes causes problems and may totally block internet traffic.
The only way to deal with this problem is to uninstall the said update, which will revert the changes.
8. Correct system time
Incorrect system time can also lead to connection failure with CyberGhost. So make sure you adjust the date and time accurately. Of course, this doesn’t mean that you have to get the time right down to the exact second. Just don’t be unreasonably outdated.
CyberGhost Issues and Fixes for Specific Situations
Here are some services, devices, and platforms that CyberGhost is often reported to exhibit problems with and their quick fixes:
CyberGhost not working with Netflix
To unblock Netflix with CyberGhost, you should use the specific streaming-optimized servers. You can find these serves in the “For streaming” option in the left-hand pane of the VPN app:
If this still doesn’t work, then CyberGhost has probably lost its ability to work with Netflix. A growing number of subscribers have reported experiencing problems using CyberGhost to unblock Netflix. It’s possible that the IP addresses associated with the VPN have been blocked by Netflix, but it remains to be seen if the provider can overcome this issue and restore Netflix functionality soon.
If you’re till facing issues, see this article on CyberGhost for Netflix.
CyberGhost not working with Bit Torrent
To use CyberGhost with Bit Torrent clients, you have to use special servers of the provider dedicated for torrents:
Keep in mind that only the servers listed under “For torrents” filter of CyberGhost will work with your bit torrent client. If you’re trying to download torrents while connected to other servers, it won’t work.
CyberGhost not working in China
CyberGhost used to be one of the recommended VPNs for users in China. Unfortunately, this VPN no longer works in China as the strictness of the Great Firewall of China (GFW) increases.
See this list of VPNs still working in China, as there is not saying when and if CyberGhost will regain the ability to break past the GFW.
Tried all the methods above but still can’t crack the problem? Perhaps it’s time to try a different service. For instance, here’s how CyberGhost compares to PureVPN, a highly affordable VPN with premium features:
|Servers||2,000+ in 140 countries||5,600+ in 90 countries|
|Customer Support||24/7 live chat & email support||24/7 live chat & email|
|Logging Policy||Zero logs||Zero logs|
|Compatibility||All devices||Windows, Mac, iOS, Android|
So, there you have it. All the common CyberGhost problems and their simple fixes. Try the above-mentioned tips and let us know which method worked best for you in the comments below.
If none of the tips worked and you’re unsatisfied with this VPN, you can always go for a better alternative like PureVPN.
To learn more about CyberGhost, take a look at this thorough review of the service.