Private Internet Access Not Working in Japan

  • Last updated May 6, 2024
  • written by

You can easily resolve issues with Private Internet Access not working in Japan by following my detailed recommendations. Start by reinstalling PIA in safe mode, disabling IPv6, installing an older TAP driver, and flushing DNS. If these initial steps don’t restore your connection, I will guide you through additional methods to swiftly and effectively address the problem.

Private Internet Access rarely experiences issues in the USA, as it is widely recognized for its reliability. Similar to other best VPNs in Japan, it boasts an extensive server network spanning 46 countries, providing protections such as DNS leak prevention and IPv6 leak prevention. This enhances online privacy by encrypting your internet traffic and concealing your IP address.

To ensure a seamless and secure online experience, let’s start by troubleshooting and fine-tuning your settings. I will assist you in systematically updating your applications and adjusting your device settings to align with PIA’s requirements, optimizing your system for better performance.

Private Internet Access Not Working in Japan? Troubleshooting Guide

Following are some useful tips to try when you have Private Internet Access Not Working in Japan:

1. Update the Application

To ensure optimal performance and access to the latest features, keep your PIA app updated. If your app has been installed for a long time without updates, this might be causing performance issues. Usually, the desktop app will notify you of any pending updates—simply accept and install them to stay current.

2. Switch servers

If you find PIA not connecting in Japan, you should try changing the server location to multiple others. PIA servers list boasts a network of 35,564 servers, which is a significant amount.


However, some servers may go offline from time to time due to technical faults or for maintenance purposes in Japan. This is why you should try connecting to other servers to ensure the problem is with a specific server rather than the entire service or some other source.

3. Reinstalling PIA in Safe Mode

To resolve Private Internet Access not connecting issues, try reinstalling it in Safe Mode. This method has proven effective for many users. Follow these steps to uninstall and reinstall PIA:

  1. Open the Control Panel by typing “control” in the search box and selecting it from the context menu. Change the view to “Category” and click on “Uninstall a program” under the Programs section.
  2. Find PIA in the list of installed programs, right-click on it, and choose “Uninstall.” Confirm the uninstallation by clicking “Yes” and follow the prompts to complete the process.
  3. Press the Win + I keys to open the Settings app. Navigate to “Update & Security,” then “Recovery,” and click “Restart now” under Advanced Startup.
  4. At the “Choose an option” screen, select “Troubleshoot,” go to “Advanced Options” > “Startup Settings,” and then press the F5 key to enable “Safe Mode with Networking.” Click “Restart” to reboot your computer into Safe Mode.
  5. Once in Safe Mode, download the latest version of PIA from its official website and install it.

After completing these steps, restart your computer to exit Safe Mode and check if the issue with Private Internet Access not connecting is resolved.

4. Adjust Connection Preferences

PIA provides a variety of connection settings that you can customize:

  1. VPN Protocols: Try setting OpenVPN to UDP or switching to WireGuard.
  2. Packet Settings: Enable ‘Use Small Packets’ option for both OpenVPN and WireGuard.
  3. Data Encryption: Set to AES-128 (CBC) for enhanced security.
  4. Remote Ports: Experiment with ports 8080, 853, 123, and 53 to find the most reliable one.

5. Disable IPv6 to fix the issue

In some instances, certain packet leaks which occur due to IPv6 being enabled on the device in Japan can also cause issues in VPN connectivity and lead to PIA VPN down. Therefore, it is advised to disable your device’s IPv6 before connecting to the VPN in Japan. I have listed down the steps for disabling IPv6 on a Windows device in Japan.

  1. Right-click on the “Network / Wi-Fi ” icon on the bottom-right-hand side of your screen to open up the menu shown below.
  2. Next, click on Open Network and Sharing Center.
  3. In the Network and Sharing Center window, click on Change adapter options.
  4. You will then see a list of network adapters available on your computer. Right-click on your active network adapter (Ethernet or Wi-Fi) and select Properties.
  5. In the Properties window, scroll down until you see Internet Protocol Version 6 (TCP/IPv6).
  6. Un-check the Internet Protocol Version 6 (TCP/IPv6) checkbox and click on OK to save the changes.
  7. Now that IPv6 has been disabled on your computer restart your computer for the setting to take effect.

6. Flushing the DNS Cache to Resolve Connectivity Issues

If you face connectivity problems with Private Internet Access, a corrupted DNS cache might be the culprit. Flushing your DNS can clear these issues and restore your connection. Here’s how you can do it:

  1. Press Win + R to open the Run dialog box. Type cmd and then press Ctrl + Shift + Enter to open an elevated Command Prompt.
  2. In the Command Prompt, enter the following command to flush the DNS cache:


7. Change ports being used by the VPN

If PIA is not working in Japan on Windows 10, you can follow the steps mentioned below to change the ports being used by the VPN:

  1. Right-click on the PIA VPN icon in the menu bar
  2. Disconnect from the VPN
  3. Click Settings 
  4. Click Advanced 
  5. Set the connection type to UDP
  6. Change the port to 1194 
  7. Click Save and reconnect
  8. If the issue still persists, you can disconnect from the VPN change the port to 8080, and reconnect. Some other ports you can change to include 9201 and 53. 
  9. If it still doesn’t work, go to Advanced Settings and disconnect from the VPN.
  10. Change connection type to TCP
  11. Click Save and reconnect again. You can even change the remote ports to 110, 80 or 53.

8. Configure Custom DNS

Some websites may block DNS servers known to belong to VPNs. Setting a custom DNS might resolve this:

  1. Go to the ‘Network’ settings.
  2. Set ‘Name Servers’ to ‘Custom DNS’.
  3. Use Google Public DNS ( and or other reliable services like Cloudflare ( or OpenDNS (

9. Disable Proxy Servers

Incorrect proxy settings can interfere with your connection. To disable:

  1. Navigate to the settings menu.
  2. Select the ‘Proxy’ section.
  3. Set the Proxy to ‘None’.

10. Enable Port Forwarding for Torrenting

Port forwarding can enhance your torrenting experience with PIA, though not all servers support it:

  • Access the ‘Network’ settings in the PIA application.
  • Enable ‘Request port forwarding’.
  • Reconnect to a PIA server to apply these settings.

11. Remove software conflicts

Many antivirus and firewalls interfere with Private Internet Access connectivity and can block your connection in Japan. To determine if your security programs aren’t at the root of the problem responsible for your PIA not connecting in Japan, disable all your anti-malware/firewalls and try connecting to PIA.

If you are now able to use PIA in Japan, then you probably have an antivirus that is blocking your PIA connection. In fact, in some cases, even disabling the antivirus doesn’t work.

To resolve the issue, you will need to add all PIA-related files to the security software’s exception list in Japan.

On Windows, these are the relevant PIA files that need to be put in the list of exceptions:

  • C:Program FilesPrivate Internet Access
  • C:Program FilesPrivate Internet Accesstapwin10
  • C:Program FilesPrivate Internet Accesstapwin7
  • C:Program FilesPrivate Internet Accesspia-client.exe
  • C:Program FilesPrivate Internet Accesspia-openvpn.exe
  • C:Program FilesPrivate Internet Accesspia-service.exe
  • C:Program FilesPrivate Internet Accesspia-support-tool.exe

For Mac:

  • /Applications/Private Internet Access/

Once PIA has been added to the list of exceptions in Japan, you can continue using it alongside your antivirus without any conflicts between the two services.

PIA is particularly susceptible to experiencing conflicts with Avast Antivirus as an official representative has stated it themselves:


12. TAP adapter problems

If you have several VPNs installed in your system/device and find PIA not connecting in Japan, the problem might be caused by interference in your operating system’s TAP adapter. You will need to disable the adapters of other VPNs to fix this problem in Japan:

  1. Open Control Panel > Network and Internet > Network and Sharing Centre > Change adapter settings.adapter-settings-in-Japan
  2. You’ll find the TAP adapters of all installed VPNs as well as your physical network.TAP-adapters-in-Japan
  3. Disable adapters of all VPNs other than PIA by right-clicking each and selecting Disable.

Once disabled, try connecting to PIA again in Japan.

PIA VPN Not Working in Japan on Different Devices and Platforms

Here are some services, devices, and platforms that users often find PIA VPN not connecting in Japan with:

PIA not working on Fire Stick in Japan

Private Internet Access not working on Firestick in Japan? This VPN actually has a dedicated app for Fire Stick that can be downloaded from the Amazon App Store. You will, however, need a 2nd generation Fire Stick device to run the VPN because older generations of Amazon Fire TV do not support VPNs in Japan.

If you are facing problems when using PIA on a 2nd generation Fire TV device, this could be a firmware issue. In that case, you will have to reset your Fire TV to factory settings in order to fix this issue in Japan.

This is how you can reset Fire Stick in Japan:

  • From the System menu on Fire Stick, navigate to the bottom and select Settings
  • Scroll right to find “System” and select it
  • Scroll down and press “Reset to Factory Defaults”

For more information, see our instructions for installing PIA on Fire Stick in Japan.

PIA not working with Netflix in Japan

PIA is known to struggle with Netflix. However, the provider has been improving in many respects including Netflix compatibility and our latest test results show that PIA can unblock several Netflix regions in Japan.

So, you won’t be able to unblock every region of Netflix with PIA, but it generally works reliably for Japan

Troubleshooting Private Internet Access with BBC iPlayer

BBC iPlayer is available exclusively to UK residents. To access it from other regions, you’ll need to use a VPN that connects through a UK server.

Stream Optimized Connection:

  1. Private Internet Access provides servers specifically optimized for streaming, categorized under “UK London Streaming.”
  2. Connect to one of these servers to access BBC iPlayer seamlessly, minimizing the chances of detection and IP blocking.

Resolving IP Block Issues:

  1. If you find your IP blocked, switch to a different server within the UK London Streaming category to regain access.
  2. For additional support, adjust your DNS settings as outlined in Solution 4, which can help circumvent blocks that might be targeting specific DNS configurations.

By following these steps, you should be able to enjoy BBC iPlayer content without interruptions or access issues.

PIA not working on the Android in Japan

If PIA VPN not working on Android in Japan, your problem could be caused by one of the following:

  1. Battery/storage saving app interfering with PIA connection.
  2. App cache issues that need clearing.
  3. Buggy app.

You should disable any battery management apps. If that doesn’t work, clear the cache stored in your PIA app from the settings menu. Finally, you should uninstall the current app and make a fresh installation. Or you can take a look at other Android VPNs in Japan.

PIA not connecting to Windows 10 in Japan

Follow the two sets of instructions below to resolve the PIA VPN connection issue on Windows 10 in Japan.

Protocol Change:

If PIA is not connecting in Japan, then you just need to follow the steps below to resolve the issue.

  1. Right-click on the PIA VPN icon in the menu bar or system tray.
  2. Click on “ Settings ”.
  3. Select “ Connection ” from the pane on the left side.
  4. Set the “ Connection Type ” to “ UDP ”.
  5. Change “ Remote Port ” to “ 1194 ”.
  6. Click “ Save ” and reconnect.
  7. If the issue persists, disconnect from the VPN and change the remote port to 8080 and reconnect. If it still doesn’t connect, change to 9201 , or 53 and Save then reconnect .
  8. If you still don’t manage, go back to ” Advanced settings “.
  9. Disconnect the VPN and change the connection type to “ TCP ”.
  10. Change remote port to Auto then click Save  and reconnect.
  11. If the issue persists, Change the remote port to 443 , then Save and reconnect.

IPv6 issue:

Windows users that find PIA stuck on connecting might be facing an IPv6 issue in Japan. One proven solution to this problem is to disable IPv6.

Here’s how you can disable IPv6:

  • Open Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings.


  • Right-click your internet connection, then click Properties.
  • Uncheck the box next to Internet Protocol Version 6 and press OK.


Some speed issues with PIA may be caused due to the newer TAP adapters in Windows. You can try uninstalling your current adapter and installing an older one by following these steps:

  • Press Windows + R to open the Run dialog box.
  • Type in devmgmt.msc.


  • In the device manager, find and click Network Adapters to expand this section.
  • Right-click the TAP-Windows Adapter and uninstall it.


  • Now, install the older OpenVPN TAP driver from this link.
  • Run the installer.
  • Launch PIA once the installation has finished.

If you’re considering alternative VPN options, I highly recommend ExpressVPN, widely regarded as the top choice for Windows VPN in Japan.

Get ExpressVPN in Japan A top Alternative to PIA

PIA kill switch not working in Japan

Users of PIA are probably aware that this VPN has a bit of a troublesome kill switch as reported by several users in Japan:

The good news is that these issues only exist in older versions of PIA apps. So, if you’re facing problems with the kill switch in Japan, try updating your app to the latest version. This should fix the problem and enable you to use the killswitch without any problems.

PIA Port Forwarding not Working in Japan

If Private Internet Access (PIA), a reliable VPN with Port Forwarding in Japan, isn’t connecting effectively in Japan after you set up port forwarding, check your Windows Defender firewall settings. Make sure you have supplied the correct port forwarding information for your app. Here are the measures to take.

  • Windows Defender Firewall > Allow an app or feature through Windows Defender Firewall.

  • Search for the app you are applying both port forwarding to and check private/public options.

  • Visit and enter the 5-digit port forwarding number in “Port to Check”.

This should fix your port forwarding problems right away.

PIA Chrome Extension not Working in Japan

If the PIA Chrome extension is giving you problems in Japan, you will need to clear the browser cache and cookies. Here’s how you can do it:

  • Press Ctrl+H and click on “Clear browsing data”


  • Click on the Advanced tab > Select “All time” in the Time range drop-down
  • Now check the boxes next to “Cookies another site data” and “cached images and files” > Clear data


After clearing these files, restart Chrome and try connecting to PIA again.

Fixing Private Internet Access Private Internet Access Stuck on Loading

If Private Internet Access remains stuck during loading, this could be due to various factors such as weak internet signals, app configuration errors, or system glitches. Here’s a concise guide to address this problem:

  1. Force Close and Relaunch: Start by closing the PIA app completely and then reopening it. This can often resolve minor glitches affecting performance.
  2. Reboot Your Router: Restart your internet router to clear any network issues that might be affecting your connection. After rebooting, test your Internet speed to ensure stability.
  3. Update the App: Ensure that PIA is running on the latest version, as updates often fix bugs that may cause loading issues.
  4. Reinstall PIA: If the problem persists, uninstall the app and then install it again to refresh its settings and files.
  5. Contact Support: Should these steps fail, reach out to PIA’s customer support for further assistance. They can provide deeper troubleshooting or suggest specific workarounds tailored to your situation.

By following these steps, you should be able to resolve loading issues and improve your experience with Private Internet Access.

Reddit Users Share Fixes for Private Internet Access Not Working Issues

While looking for solutions to Private Internet Access not working in Japan, I found several helpful insights from a community discussion on the issue. A user reported problems connecting to any server using both OpenVPN and WireGuard protocols with PIA on their home fiber network, although it works correctly on mobile data. They reached out to support without receiving a resolution.

Community members suggested several potential fixes. One recommended enabling Shadowsocks to improve connection stability and speed. Another suggested first connecting via mobile before switching to Wi-Fi, which might help if there are protocol handling issues on the home fiber network.

Further advice included checking for ISP restrictions that could block VPN usage, reverting to an earlier version of the PIA app if problems began after an update, and standard troubleshooting steps like reinstalling the app or resetting network settings. These suggestions aim to resolve the connectivity issues effectively.

If Private Internet Access still isn’t working after trying all the suggested solutions, it might be time to consider an alternative VPN provider known for advanced security protocols and reliable performance. I recommend checking out ExpressVPN, which offers robust encryption and a wide range of server locations.

PIA Alternatives in Japan

Tried all the steps above but still have PIA not working. Maybe it’s time to cancel PIA in Japan and choose a new VPN. For instance, here’s how PIA compares to ExpressVPN in Japan, a super affordable VPN with top-notch features:

Features ExpressVPN PIA
Price JPY 1047.38/mo (US$ 6.67/mo) - Save up to 49% with exclusive 1-year plans + 3 months free JPY 331.33/mo (US$ 2.11/mo)
Servers Servers in 105 countries Servers in 76 countries
Customer Support 24/7 live chat & email support Knowledgebase & tickets
Jurisdiction British Virgin Islands USA
Logging Policy Zero logs Zero logs
Netflix support Strong Poor

  1. Fix VPN Error 853 in Japan: Resolve Error 853: Reconnect to Your USA VPN Today!
  2. Fix VPN Error 429 in Japan: Overcome Error 429: Enhance Your VPN Stability in Japan.
  3. Fix VPN Error 812 in Japan: Correct Error 812: Secure Seamless VPN Access Across the USA.
  4. Fix VPN Connection Error 619 in Japan: Eliminate Error 619: Restore Your VPN Connection in Japan.

One common reason why PIA won’t connect is due to a corrupted DNS cache. Your browser relies on DNS to convert website IP addresses, and issues here can disrupt your VPN connection. To resolve this, you can flush the DNS cache to clear any corruption and potentially fix the connectivity issues with PIA.

Currently, there are no detected problems with Private Internet Access. The last reported outage occurred on Thursday, February 23, 2023, lasting approximately 58 minutes. If you are experiencing issues, it is likely not due to a general service outage.

If PIA is not functioning on your iPhone, it could be due to a temporary disruption in your network connection or settings that block VPN connections. To troubleshoot, disconnect from the VPN using the power button, then navigate to Settings > General > Transfer or Reset to check your network settings. You can follow the same steps if PIA VPN not working on iPad.

Several factors, including an unstable internet connection, outdated VPN software, or interference from other applications such as firewalls or antivirus programs, can cause disconnections in PIA VPN. Ensuring your internet connection is stable, and your VPN software is up-to-date can help mitigate these issues.

Despite being one of the more affordable options among VPNs, Private Internet Access remains a solid choice. It offers strong privacy, a good range of features, and decent support for streaming. While it may not be the fastest, its commitment to privacy and transparency is notable.

Internet access can be blocked due to viruses or malware altering your browser and network settings, resulting in error messages and loss of internet connectivity. Network driver issues are another common cause leading to blocked internet access.

Final Thoughts

By following the above-mentioned instructions, you can easily solve the issue of Private Internet Access not working in Japan. These steps are designed to address common problems that may prevent PIA from connecting properly, ensuring a smoother and more reliable VPN experience.

If you continue to face issues with Private Internet Access not working in Japan after applying all the suggested solutions, it might be time to consider an alternative. I recommend ExpressVPN, known for its fast speeds and secure internet connection. It also offers 24/7 chat support, which can quickly help you resolve any problems you encounter.

ExpressVPN’s reliable customer service and strong privacy features make it an excellent choice for those who need a dependable and efficient VPN solution. This could be the key to overcoming the persistent issues you’ve experienced with PIA.