StrongVPN is one of the leading VPN provider all around the world. We decided to interview with Strong VPN to give our users the best insight information about their service.
We asked number of questions to give our readers a detailed description of StrongVPN’s services and characteristics. We are also very thankful to StrongVPN team for providing us the detailed answers of all our questions.
Why did you decide to start a VPN service?
We started the VPN service when we experienced inconveniences while overseas when needing to access some American sites. From there we instantly saw many benefits to using a VPN.
Primarily, we saw with the ever growing public wi-fi locations, added security would be essential to using these. Also since many of our favorite services may be locked or not available everywhere in the world, the VPN started becoming an essential service for anyone travelling.
What features/characteristics differentiate you from your competitors?
I guess our attitude to customers is one of the most distinctive characteristics of StrongVPN. We appreciate our customers and do our best to keep them 100% satisfied. That’s why we have 24/7 billing and tech support with more than 70 agents speaking 8 different languages.
Everyone that answers your support request is highly trained and skilled and you can be sure that any issue you may have will be resolved in an instant, no matter where you are located, what language you speak and what time of the day it is. Many VPN providers can’t offers this level of support only providing ticket and email support.
We also always work on improving customers’ experience, aiming to make VPN usage as easy as possible. That’s why we have created our exclusive dialer application for automatic setup which now supports all main platforms (windows, mac, ios, android etc.). Those applications are available exclusively at StrongVPN.com.
I’m sure our customer-oriented philosophy is why people come to StrongVPN.com.
What features does your VPN service offer and how do you think they improve the users’ experience?
Basically a VPN is an encrypted tunnel between your PC and our VPN server. People use VPN’s for a variety of reasons, most common now are to unblock sites in Government restricted areas such as China, UAE, Oman, and other locations.
We offer a wide range of applications to streamline the VPN connection for the PC, Mac, iOS, and Android operating systems. We also have a vast variety of router installers for DD-WRT, Tomato, and Sabai OS routers. All sites and applications will be able to work once you are connected to the VPN, and all traffic and software you use will be behind the VPN connection. Here are some other typical uses of a VPN:
1.) Hot Spots – without a VPN, other users can see Everything you type including passwords. Very dangerous without a VPN
2.) Unblock Govt. VOIP restrictions – Oman and UAE block Skype and other applications, on a VPN they work
3.) Websites – Hulu, Facebook and other sites that are blocked, will become unblocked on a VPN
Currently we have VPN servers in the following 20 countries: USA, UK, Canada, Czech Republic, France, Germany, Hong Kong, Italy, Japan, Latvia, Luxembourg, Netherlands, Norway, Romania, Russia, Singapore, Malaysia, Sweden, Switzerland and Turkey.
It means you can connect to any of those locations and surf as if you are located in one of the countries listed.
What packages do you offer and how do you believe they are better than those offered by your competitors?
We have a huge variety of VPN plans starting from only $4.58/month. What is really important is that you get secure and reliable connection even with the cheapest VPN plan.
With any plan you will get unlimited bandwidth, speed, traffic amount, secured and encrypted connection and access to dozens of our servers in different locations. We also have 7 days money back period, so you can test our service and see how it works.
What new service features can your customers expect from you in the future?
We are constantly working on improving our customers’ experience. With that aim we work daily on developing new products. One of the newly developed products is StrongDNS.com service which is a cheap alternative to VPN for those who want to access streaming services.
StrongDNS customers can even use it withSmartTV, Apple TV, gaming consoles and other devices which don’t support VPN directly and require router for the VPN to be used. We also put a lot of effort in adding new servers and our customers can expect another enlargement of the server network soon.
Do you take feedback about your service from your users? If yes, how do you process it?
As I mentioned above, we do our best to keep customers 100% satisfied. We always need to know what customers think about us and that’s why we take feedbacks very seriously. We encourage customers to leave feedback about our service and even award them with credit for doing that.
Customers can leave feedback on Facebook, Twitter, Pinterest, Youtube, apple app store, on our website and other resources and get credit for each review. The reality is that each customer can earn up to $45-$50 credit simply be leaving feedbacks. Each feedback is reviewed by our specialists, so nothing is left without our attention. We also welcome any and all feedback to our management team at firstname.lastname@example.org.
What is your stance on keeping customers’ activity logs and do you keep logs of your customers’ activities? If yes, what do you log and for how long do you keep the logs?
During our normal course of duties, we do not monitor, record or store logs for any single customers VPN activity. We do not store web traffic data, including websites visited, files downloaded, etc. If you need more specific information, you can read it in our log keeping policy at http://strongvpn.com/logkeeping.shtml.
What are your thoughts on torrent and File-sharing? Do you accommodate torrent and File-sharing users?
In general StrongVPN does not restrict P2P usage. However please note that sharing of Copyrighted materials is forbidden under our policies.
Which markets do you choose to focus on and why?
We like to focus on all markets and anyone really wanting a VPN. There is a wide variety of customers seeking a VPN from Security, to accessing their services while travelling, to accessing content that may be blocked from your location.
Is there anything else you would like to share with our readers?
We encourage our users to give us a shot. We’re available here 24x7x365 and we’ll ensure they’re up and running in no time. If our customers are not satisfied, we offer an unconditional 7 day money back guarantee. Our customers will tell you though, once they have used StrongVPN, they do not look back!