How to Cancel CyberGhost In Germany & Get a Refund in 2024

  • Last updated January 29, 2024
  • written by


CyberGhost offers two kinds of refund policies in Germany in the shape of 14 days and 45 days. If you have subscribed to its monthly plan in Germany, you can claim the refund within 14 days of subscribing.

Similarly, you can avail of the refund within 45 days if you have subscribed to CyberGhost’s yearly and other longer plans in Germany. You may also try and Fix it if CyberGhost is not working in Germany, before canceling the subscription. But if you are fed up, then you shouldn’t waste one second longer and cancel CyberGhost in Germany so you may still be able to claim the refund in time.

There are other VPNs in the market like ExpressVPN that you can try out once you discontinue using CyberGhost. ExpressVPN offers a 30-day money-back guarantee in Germany even for its cryptocurrency payments which is something not all VPNs offer. It also offers 3 months completely free with its 12 monthly plan. Also, you can check out more VPNs in Germany that are highly recommended by us.

In this guide, I will let you know how you can get a refund from CyberGhost in Germany without any hassle.

Without further ado, let’s begin!

Cancel CyberGhost In Germany & Request Refund – Quick Guide

Here are the quick steps to cancel CyberGhost in Germany:

  1. Visit CyberGhost’s official site and sign in to your account.
  2. Open “My subscriptions” and click “Turn auto-renewal off”.
  3. Contact customer support through email or live chat and request your refund.
  4. Wait for 5 to 10 working days to receive the refund in your bank account.
  5. Further, subscribe to the best alternative to Cyberghost for continuous privacy & security.

CyberGhost Account Cancellation & Refund Processing In Germany – Step-by-Step

Cancelling CyberGhost in Germany, like most other providers, requires a few steps. The following step-by-step instructions are accompanied by images to help you better understand how you can cancel your account:

1. Visit CyberGhost and log into your account.


2. Open the “My subscriptions” tab and click on “Turn auto-renewal off“.

turnoff-cyberghost-auto-renewal-in-Germany3. They will now ask you why you want to turn off auto-renewal. Select a suitable answer and click the “Deactivate auto-renewal” button.


4. The next screen will give confirmation that your auto-renewal has been turned off. Click “Back to my account“.


5. Now you can request your refund through either email or live chat. For faster communication, I recommend using live chat.


6. After clicking the support button on the bottom, type in a query and press enter. Then the live chat option will appear for you to click.



7. A representative will soon join the chat. Simply ask them if you want a refund. They will try and ask you if they can help you reconsider somehow, but they will promptly proceed to accept your request after a little chat.

8. You will be given a time of 5 to 10 working days for the refund to arrive in your account in Germany.

How to cancel CyberGhost In Germany by Email?

For faster processing, I recommend users request their refund in Germany through the live chat support of CyberGhost. However, it is also possible to claim your refund by emailing your request to the support team if you don’t prefer live chat communication or if it’s not working for any reason. Here’s how you can claim the refund through CyberGhost email support:

  1. Follow the steps described above to deactivate the auto-renewal of your CyberGhost subscription in Germany.
  2. After successfully turning off auto-renewal, open your email account associated with CyberGhost and compose a new email.
  3. In the subject line mention “Refund request” or something similar and simply ask for your refund in the body of the email.
  4. Send the email to

You should receive a reply within 24 hours and will be given the same timeline for your refund to be processed i.e 5 to 10 working days.

How to Cancel CyberGhost In Germany Through Google Play


If you purchased your CyberGhost account through Google Play, you won’t be able to cancel directly from CyberGhost’s official website.  Follow these steps to cancel CyberGhost in Germany on Android:

  1. Open the Google Play Store.
  2. Tap the Hamburger button then click “Subscription“.
  3.  Click the CyberGhost icon and tap cancel subscription.

How can I cancel the CyberGhost subscription on iOS In Germany?


Subscriptions purchased through App Store for iOS devices can only be canceled through the same. Follow the steps below to cancel CyberGhost through iPhone or iPad in Germany:

  1. From your iPhone or iPad, open the settings icon
  2. Select iTunes & App Store and click Apple ID
  3. Click View Apple ID and sign in via your iTunes password
  4. Tap on “Subscription” then click “Cancel Subscription”
  5. A pop-up message will appear on your screen that will confirm your cancellation.

Note: You will need to request your refund by contacting the Apple support team and you will have to abide by Apple’s refund policies too.

Things to Consider Before Cancelling CyberGhost In Germany

CyberGhost might not live up to the expectations of everyone. Still, it is only fair to mention strengths for an unbiased treatment of the VPN. Here are some notable features and characteristics of CyberGhost in Germany:

If you’re quitting CyberGhost because it’s glitching for any reason, you can try fixing it. Our guide on troubleshooting CyberGhost  in Germanyprovides some useful tips to resolve common issues. It’s also useful to get the CyberGhost free trial in Germany before purchasing a year-long subscription to see if the VPN proves satisfactory for your needs.

What should I do after canceling my CyberGhost subscription In Germany?

Despite terminating your CyberGhost subscription in Germany, you still need a VPN to protect your crucial personal information online. Therefore, you should go through our best VPNs 2024 list to hide your actual whereabouts by its IP address, DNS, and WebRTC data.

I would recommend ExpressVPN in Germany based on my personal experience as the British Virgin-based provider delivers a comprehensive list of privacy features that include 3000+ servers, internet kill switch, 5 multi-logins, dedicated IP, Netflix unblocking, 24/7 customer support, and others.

Furthermore, you can use the service in China as it is included in the list of a few VPNs that work in China instantly. ExpressVPN offers a 30-day risk-free money-back guarantee and a 3-months free subscription with its 12-months plan in Germany. You can use all these above-mentioned exciting benefits at once free of cost.

Here is a brief comparison between CyberGhost VPN and ExpressVPN in Germany:

Factors CyberGhost ExpressVPN
Jurisdiction Romania British Virgin Island
Logging Policy No logs No logs
Price $2.29/mo $6.67/mo (3 months free)
Customer Support Live Chat, Email & FAQs Live Chat
Torrenting Supported Supported
Netflix Unblocking Inconsistent Supported (all the time)
Security Strong Strong
Website CyberGhost VPN ExpressVPN

How to Cancel Subscription Other than CyberGhost and Get Refunded In Germany

Wrapping Up

CyberGhost is a decent VPN service in Germany, but not without its flaws. If you are unsatisfied with the VPN, then there’s no need to continue with your subscription. There are a lot of options out there and to CyberGhost’s credit, the company actually does have a legitimate refund policy.

To cancel CyberGhost in Germany while you’re still eligible for the refund. If you want to learn more about this VPN, you can see our detailed CyberGhost review Germany.

Have you tried requesting a refund from CyberGhost in Germany in the past? What was your experience like? Share your thoughts in the comments section below!

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