In Depth CyberGhost VPN Review

Comparison: Cyberghost vs Best VPN Providers

VPN Providerspurevpn_comparisoncyberghost
Price$2.91/mo$9.16/mo
Servers500 Servers in 140 CountriesServers in 22 Countries
Multi Login5None
Money Back Guarantee7-DayNone
Encryption Level256 bit256 bit
BandwidthUnlimitedLimited
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Introduction

Privacy and anonymity are one of the crucial concerns we face today. With the NSA tracing our activities online and hackers to welcome us at every corner of this digital universe, our security is vulnerable than ever before. With a VPN, intellectuals among us flee from these hassles; because, a VPN hides your real IP and makes you untraceable online. However, selecting a VPN service among countless available in the market is quite a tough decision to make.

CyberGhost VPN Review

There are many VPN service providers who provide excellent services in exchange of competitive price. The resembling package plans offered by most VPN service providers often confuse the new users. In fact, most of them, with their lucrative promises, deceive us by not delivering what we actually expected.

For this reason, we review a VPN service provider every now and then. We pick a random VPN service provider and evaluate the package plans it offers in exchange of the price charged. Furthermore, we critique the availability of its servers and benefits that one can avail by using that particular VPN service.

That’s not all, we also perform speed tests in order to scrutinize whether the VPN service provider keeps the promises that it makes. The VPN service provider selected for the review today is CyberGhost VPN.

 

Plans and Pricing

In this section of CyberGhost VPN review of 2016, we will evaluate the package plans offered by CyberGhost VPN in exchange of the price charged against the service. It is mandatory to review the packages provided by a VPN service before making a purchase decision. Most of you might seek an easy-on-wallet VPN service; yet, don’t want to compromise on the quality of service.

cyberghost pricing plan

Hence, we will critique the package plans offered by CyberGhost VPN to facilitate your purchase decision. There are 2 fundamental package plans offered by CyberGhost. The package plans offered by this VPN service provider are: Premium and Premium Plus.

CyberGhost’s package plan offers unlimited bandwidth, unlimited traffic (disconnects after 3 hours), AES 256 bit encryption, OpenVPN protocol; access to around 38 FREE servers in 15 countries, anti-finger printing system and single device connectivity.

For a moment I thought that there are so many features that CyberGhost VPN offers but then it came to me. I became curious about the disconnection of the monthly package plan after 3 hours. Hence, I tried to inquire it from the customer service. I was quite astonished from prompt response from the customer service representative.

He affirmed that the monthly service disconnects after 3 hours due to security reasons; however, one can reconnect it again and again and again without paying a single penny. In the industry where VPN service providers don’t even provide a FREE trial, CyberGhost offers FREE VPN giveaway.

This portrays that either they are very stupid or concerned about their customers’ loyalty. Anyway, despite of limited access to servers and minimal protocols to use, this is an ideal package plan for any newbie seeking a VPN. Other plans offered are Premium and Premium Plus.

If you register for CyberGhost’s Premium Plan (with price as low as $3.33 per month), you get to avail benefits like unlimited bandwidth, unlimited traffic, AES 256 bit encryption, diverse protocols (PPTP, L2TP and OpenVPN), 306 servers in 24 countries, anti-finger printing system and 1 device connectivity.

Premium Plus plan (with price as low as $5.83 per month) offers features similar to the preceding plan discussed with one alteration however. With a Premium Plus plan, you get the liberty to connect 5 devices simultaneously.

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CyberGhost Servers

Numbers of servers and their geographical dispersion are one of the crucial factors to consider before buying a VPN service. There are different reasons for which you may prefer to use a VPN; bypassing geo-restriction is one of them.

A VPN service with its many geographically scattered servers allows you to bypass all the geo-restrictions imposed on content. Hence, with a VPN, you can access content (websites, social networking platforms, streaming links and even TV shows) being anywhere – from anywhere.

CYberghost server

CyberGhost VPN offers 306 geographically scattered servers in 24 countries: U.S, U.K, Austria, Canada, Czech Republic, Germany, Denmark, Finland, Spain, Hong Kong, France, Ireland, Luxembourg, Italy, Norway, Netherlands, Poland, Romania, Russia, Sweden, Singapore, Switzerland and Ukraine.

CyberGhost VPN has a huge network of servers in different countries of the world. This can facilitate you to access probably any content of your choice from any country that you prefer. In exchange of market competitive price, this is an outstanding feature offered by CyberGhost VPN.

 

Protocols and Encryption

One of the core reasons for which you select a VPN as your online protector is your security. There are different methods through which a VPN service ensures your security and confidentiality; but, the most significant among them all is encryption. Encryption is sort of a backup plan which secures your confidentiality.

There are different protocols that support a VPN that you may prefer. PPTP (Point-to-Point Tunneling Protocol) is one of the basic protocols supported by a VPN services provider; this protocol modestly deteriorates your Internet speed and offers moderate security.
When we compare the protocols to our TotalVPN review, we will see a massive contrast. Since CyberGhost is free, it only offers limited protocols, whereas TotalVPN is a premium provider and offers users more options to secure your online privacy.

However, L2TP (Layer-to-Tunneling Protocol) is a successor of PPTP; this protocol offers advanced security but has a considerable impact on your actual Internet speed. Yet, in the confrontation of protocols; especially, when it comes to PPTP vs. L2TP – L2TP wins as it is preferred by the security concerned individuals.

 

The protocols offered supported by CyberGhost VPN are PPTP, L2TP and OpenVPN. Nevertheless, CyberGhost VPN does not support SSTP, SSL or SSH protocols. These protocols are preferred by the ones who have excellent (in terms of speed) Internet connection; because, their impact on your Internet speed is quite significant.

 

Furthermore, the individuals that prefer these protocols are obsessively conscious about their security. These protocols accompany encryption which can be barely decrypted by any hacker or unauthorized person who wants to access your data. So, CyberGhost VPN might not serve as an optimal alternative for all you security freaks out there. However, it would be an excellent choice if you are concerned about your security without compromising on your Internet speed.

 

Compatibility

Device compatibility is one of the prime features that you need to consider before buying a VPN service. In a life where you are always one-the-go, VPN that you prefer must support different devices that may use for diverse reasons. CyberGhost in this regard serve as an excellent alternative. CyberGhost VPN is compatible with different devices such as PCs, Laptops, Smartphones and Tablets etc.

This allows you to use your VPN on different operating systems and platforms such as Windows (2000, XP, 2007 and 2008 etc.), MacOS, Linux, Android and iOS etc. These are the most frequently preferred operating systems and platforms; hence, it can be said that CyberGhost VPN offers outstanding device compatibility.

 

Customer Support

CyberGhost VPN offers 24/7/365 live customer and tech support. However, every VPN service provider brags about it; hence, in order to make sure of it, we tried to contact customer service representatives of CyberGhost. The query asked from the customer service representative was regarding the plans they offer.

The snapshot prescribed below provides the glimpse of a conversation between me and customer service representative of CyberGhost VPN. I faked my name and pretended if I was a naïve user seeking a VPN. When I posted my query on their website, I was contacted within 2 minutes and total time elapsed on chat was 9 minutes and 22 seconds.

During our conversation, the customer service representative calmly responded to every question I asked despite of bragging about “why I should buy their service” like most service providers do. In short, CyberGhost VPN has an excellent customer and tech support which will timely respond to all your concerns.

CyberGhost VPN Review

Cyberghost VPN

 

Unique Selling Proposition

There are many features and benefits associated with CyberGhost VPN; making it an excellent choice among all other alternative VPN service providers. However, there was one feature that shined among all and can be declared as their unique selling proposition. CyberGhost VPN unlike others offers FREE VPN. This is an offer I think no one can deny. I believe that in an industry filled with hundreds of VPN service providers; offering a FREE VPN is actually quite a smart move by CyberGhost to earn customer loyalty.

 

Payment Methods

Diversity in payment methods offered is one of the essential characteristics to explore while reviewing a VPN service provider. It is like providing convenient transaction process to the users. CyberGhost VPN unfortunately doesn’t have too many options to offer. CyberGhost only accepts transactions through Credit Cards, Wire Transfer and PayPal. Hence, it can be said that the VPN service lacks diversity in payment methods offered.

CyberGhost VPN Review

CyberGhost VPN Software and Tutorials Provided

CyberGhost VPN offers FREE software that is compatible with different devices. The software runs smoothly on Windows along with other operating systems and platforms such as Linux, MacOS, Android and iOS. The software is easy to use and doesn’t occupy much space of your hard drive.

CyberGhost VPN Review

CyberGhost VPN doesn’t offer tutorials or guides unlike other VPN service providers. However, CyberGhost VPN operates an official forum where users come, interact and share their concerns. This is actually an innovative approach which can be favored by some and condemned by others. On these forums, people post their concerns and they are eventually resolved by the concerned personnel. In fact, if you require tutorials for manual configuration, CyberGhost will furnish them as well via their official forum.

CyberGhost VPN Review

Log and Privacy Policy

There are many VPN service providers who offer excellent package plans in exchange of affordable price; yet, they cannot be considered as feasible options because they do not ensure your privacy. Confused? Let me explain. There are many VPN service providers who do not have a clear log and privacy policy.

This means that your VPN service provider can monitor your logs, search history or whatever details you don’t want to disclose. On the other hand, there are a few VPN service providers who ensure your privacy by offering a concrete privacy and log policy. CyberGhost VPN with its no-logging policy is an excellent alternative to consider in this regard.

 

CyberGhost VPN Free Trial

Frankly speaking, we all are infatuated with the word “FREE”. Hence, any newbie seeking a VPN service would definitely prefer a service provider that offers a FREE trial. CyberGhost VPN doesn’t offer a FREE trial. In fact, CyberGhost offers FREE VPN for its users. With this feature, offered by CyberGhost VPN only; you can access 38 servers in 15 countries and enjoy benefits like unlimited bandwidth, 256 bit encryption and OpenVPN protocol.

Speed Test

All the features and benefits offered by a VPN service provider don’t seem to have any value if the VPN connection severely deteriorates your Internet speed. It is widely known fact that a VPN connection affects your Internet speed; however, one should prefer a VPN connection whose impact on real Internet speed is minimal.

In order to test the impact depicted by CyberGhost VPN on Internet speed, we tested CyberGhost VPN before and after connectivity. We used 100 Mbps connection to test CyberGhost’s Internet speed. The snapshot given below was taken before connecting the VPN. The ping before connecting CyberGhost VPN was 7ms; download speed was 95.43 Mbps and upload speed was 4.66 Mbps.

CyberGhost VPN Review

The snapshot given below was taken after connecting CyberGhost VPN’s UK server. It can be noticed that the ping dropped from 7ms to 0ms which is quite exceptional findings. However, download speed was reduced from 95.43 Mbps to 55.46 Mbps. Nevertheless, upload speed wasn’t affected much; before connecting CyberGhost VPN, upload speed was 4.66 Mbps and after connecting the VPN, speed dropped to 4.30 Mbps. Hence, it can be said that CyberGhost VPN doesn’t have much influence on upload speed but it diminishes download speed by approximately 42%.

CyberGhost VPN Review

Conclusion

After detailed analysis of CyberGhost VPN and its package plans, it can be said that CyberGhost serves as an excellent alternative for those who currently seek a VPN. CyberGhost unlike other VPN service providers offers FREE VPN to its users without any restriction or limitation on usage. Furthermore, CyberGhost presents two feature-rich package plans in exchange of affordable price.

The speed test results representing CyberGhost VPN are satisfactory as the Internet speed was diminished by 42% but the ping improved. So, CyberGhost VPN can be an excellent choice for gamers seeking a VPN. Despite of its lack of diversity in payment options and impact on Internet speed, this review is very positive about CyberGhost VPN.

Now that you have read about CyberGhost VPN, how you about looking at some of these VPN reviews.

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Arsalan Jabbar is a tech-research enthusiast who wants to explore technological obsolescence and its generic influence. With a little spice of wit in his writing style, Arsalan fanatically researches contemporary discoveries in the IT industry and critiques their significance in his own special way. Arsalan’s hypotheses are always reflected through in-depth scrutiny and valid notions. Besides his unconditional love for technology and his gaming console, Arsalan is a fitness-freak – always up for a fight against those wicked calories.

17 Responses to In Depth CyberGhost VPN Review

  1. Unhappy RipOff Victim says:

    24/7 support does not exist with Cyberghost. I could not get my router to work even though I followed the url’s instruction on configuration. I could not get support. I could not even put in a request for support because the support page was not working. 3 days after I subscribed, I cancelled. I got an email that told me I would not get my money back even though I cancelled. Avoid. Avoid. Avoid.

  2. Thomas Hegarty says:

    It’s AWFUL !
    From day one it has never loaded without coaxing and problems.
    I’m trying to update it’s driver as it won’t work at all now. The driver download doesn’t work. you press a couple of continues (ou MUST accept the unwanted Bing / chrome offer or it stalls.) Having done that….it stalled on the “next” button press.
    Ther is no feed back while this happens, no indication if it’s working or not.
    Somehow Ghost has to run through IE.!?
    Who uses that anymore?
    I’m exasperated with it!
    Won’t be re-newing, it’s a mess on Win 7 Home Premium.

  3. Roger Sundberg says:

    I’ve had Cyberghost for sometime, both the free version and the premium. It works great on my Windows 7 on laptops.
    However, the version for IOS, including the beta version 6, still needs a lot of work. It needs the option of setting up exceptions, for sites such as banking that require you to have the same IP address all the time. It also still interferes with email. It does work fine for general surfing and most sites. If they can add most of the options available with the windows version it will also be a great product for IOS.

  4. Joseph K. says:

    I purchased Cyberghost and it was working fine. Then, I upgraded to Windows 10 and it stopped working. My emails to support were a waste of my time. I detailed exactly what the problem was in my ticket to them and they never told me how I could fix it. Cyberghost would seem like it was running just fine but when I went to any one of my web browsers and typed “What is my IP” it would give me my actual IP address and not my Cyberghost IP. They kept asking me for a screenshot of the error. I provided them with every bit of information they asked for and they could never tell me what the problem was or how to fix it. Then, when I asked for a refund they told me they didnt handle refunds that I had to go through a third party to get a refund processed.

  5. STEFANO NICOLETTI says:

    MY COMMENT IS SHORT AND TO THE POINT

    ” I SHOULD OF USED GHOST VPN A LONG TIME AGO IT DOES WHAT I WANT KEEPS OTHER OUT”

  6. David says:

    Lost my business and I’ve been with them since the start.
    Simple reason they started reducing the amount of torrent usage on their servers and the ones you can use drastically reduce the bandwidth speed like Romania/ Russia etc
    I’m at 1.5 Mbps DL speed normally and their servers reduced me to a 100 kbps crawl.
    Moved to another service that doesn’t keep logs and doesn’t block torrents for $6.95 a month

  7. Pola-x says:

    I purchased premium CyberGhost for Mac OS as free don’t let you use p2p. Sadly it is not working with Mac OS. Customer service suggested to download Beta version for Mac OS which was supposed to solve the problem but the software doesn’t activate this download. After repeated emails to customer service which were simply ignored I filed for a refund with PayPal. Thanks a lot for wasting my time :/

    • VPNRanks says:

      Hello Pola,

      Thank you for your valuable feedback.
      We will convey this issue with their support team and hopefully they will overcome such issues in future.

      Best Regards,

  8. VPNRanks says:

    Thank you for your valuable feedback

  9. natacha says:

    hi any servers in
    portugal

  10. CyberGhost EN says:

    Great 🙂 Looking forward to read new stuff!

  11. CyberGhost EN says:

    You did a great job! Thanks again!

    • Arsalan Jabbar says:

      You’re welcome. This isn’t the end of it though – there’s more to come – so stay tuned and keep in touch.

  12. CyberGhost EN says:

    Hey Arsalan! Thank you for the nice and accurate review. You rule!

    • Arsalan Jabbar says:

      Thank you for the feedback and appreciating my effort. Just tried to explore each an every aspect of your service. Hope I did justice with all the extraordinary features you guys offer.

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