In Depth CyberGhost Review of 2017
Comparison: Cyberghost vs Best VPN Providers
|Servers||500 Servers in 140 Countries||Servers in 22 Countries|
|Money Back Guarantee||7-Day||None|
|Encryption Level||256 bit||256 bit|
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Quick Snapshot of CyberGhost Review
Privacy and anonymity are one of the crucial concerns we face today. With the NSA tracing our activities online and hackers to welcome us at every corner of this digital universe, our security is vulnerable than ever before. With a VPN, intellectuals among us flee from these hassles; because, a VPN hides your real IP and makes you untraceable online. However, selecting a VPN service among countless available in the market is quite a tough decision to make.
There are many VPN service providers who provide excellent services in exchange of competitive price. The resembling package plans offered by most VPN service providers often confuse the new users. In fact, most of them, with their lucrative promises, deceive us by not delivering what we actually expected.
For this reason, we review a VPN service provider every now and then. We pick a random VPN service provider and evaluate the package plans it offers in exchange of the price charged. Furthermore, we critique the availability of its servers and benefits that one can avail by using that particular VPN service.
That’s not all, we also perform speed tests in order to scrutinize whether the VPN service provider keeps the promises that it makes. The VPN service provider selected for the review today is CyberGhost VPN.
Is CyberGhost VPN safe?
There is a growing concern that CyberGhost might not be safe to use. We have come across many users asking whether CyberGhost VPN is safe. Our testing revealed some interesting facts about the provider. For starters, it offers good all-round security with multiple protocols, strong encryption, and no logging policy.
However, we weren’t so sure about the root certificates used by CyberGhost. They have tendency to log unwarranted data of yours and could potentially violate privacy. Putting that aside, CyberGhost VPN is safe to use.
Plans and Pricing of CyberGhost
In this section of CyberGhost review of 2016, we will evaluate the package plans offered by CyberGhost VPN in exchange of the price charged against the service. It is mandatory to review the packages provided by a VPN service before making a purchase decision. Most of you might seek an easy-on-wallet VPN service; yet, don’t want to compromise on the quality of service.
Hence, we will critique the package plans offered by CyberGhost VPN to facilitate your purchase decision. There are 2 fundamental package plans offered by CyberGhost. The package plans offered by this VPN service provider are: Premium and Premium Plus.
CyberGhost’s package plan offers unlimited bandwidth, unlimited traffic (disconnects after 3 hours), AES 256 bit encryption, OpenVPN protocol; access to around 38 FREE servers in 15 countries, anti-finger printing system and single device connectivity.
For a moment I thought that there are so many features that CyberGhost VPN offers but then it came to me. I became curious about the disconnection of the monthly package plan after 3 hours. Hence, I tried to inquire it from the customer service. I was quite astonished from prompt response from the customer service representative.
He affirmed that the monthly service disconnects after 3 hours due to security reasons; however, one can reconnect it again and again and again without paying a single penny. In the industry where VPN service providers don’t even provide a FREE trial, CyberGhost offers FREE VPN giveaway.
This portrays that either they are very stupid or concerned about their customers’ loyalty. Anyway, despite of limited access to servers and minimal protocols to use, this is an ideal package plan for any newbie seeking a VPN. Other plans offered are Premium and Premium Plus.
If you register for CyberGhost’s Premium Plan (with price as low as $3.33 per month), you get to avail benefits like unlimited bandwidth, unlimited traffic, AES 256 bit encryption, diverse protocols (PPTP, L2TP and OpenVPN), 306 servers in 24 countries, anti-finger printing system and 1 device connectivity.
Premium Plus plan (with price as low as $5.83 per month) offers features similar to the preceding plan discussed with one alteration however. With a Premium Plus plan, you get the liberty to connect 5 devices simultaneously.
CyberGhost Servers Location
Numbers of servers and their geographical dispersion are one of the crucial factors to consider before buying a VPN service. There are different reasons for which you may prefer to use a VPN; bypassing geo-restriction is one of them.
A VPN service with its many geographically scattered servers allows you to bypass all the geo-restrictions imposed on content. Hence, with a VPN, you can access content (websites, social networking platforms, streaming links and even TV shows) being anywhere – from anywhere.
CyberGhost VPN offers 306 geographically scattered servers in 24 countries: U.S, U.K, Austria, Canada, Czech Republic, Germany, Denmark, Finland, Spain, Hong Kong, France, Ireland, Luxembourg, Italy, Norway, Netherlands, Poland, Romania, Russia, Sweden, Singapore, Switzerland and Ukraine.
CyberGhost VPN has a huge network of servers in different countries of the world. This can facilitate you to access probably any content of your choice from any country that you prefer. In exchange of market competitive price, this is an outstanding feature offered by CyberGhost VPN.
How to use CyberGhost
Using CyberGhost is as easy as putting butter on a toast. Here are the steps you can follow to use CyberGhost:
- Sign up for the VPN service
- Download the VPN software / app on your preferred device
- Launch the application
- Login to the software
- Select the server you want connect too
- Enjoy VPN protection and anonymity
Protocols and Encryption
One of the core reasons for which you select a VPN as your online protector is your security. There are different methods through which a VPN service ensures your security and confidentiality; but, the most significant among them all is encryption. Encryption is sort of a backup plan which secures your confidentiality.
There are different protocols that support a VPN that you may prefer. PPTP (Point-to-Point Tunneling Protocol) is one of the basic protocols supported by a VPN services provider; this protocol modestly deteriorates your Internet speed and offers moderate security.
When we compare the protocols to our TotalVPN review, we will see a massive contrast. Since CyberGhost is free, it only offers limited protocols, whereas TotalVPN is a premium provider and offers users more options to secure your online privacy.
However, L2TP (Layer-to-Tunneling Protocol) is a successor of PPTP; this protocol offers advanced security but has a considerable impact on your actual Internet speed. Yet, in the confrontation of protocols; especially, when it comes to PPTP vs. L2TP – L2TP wins as it is preferred by the security concerned individuals.
The protocols offered supported by CyberGhost VPN are PPTP, L2TP and OpenVPN. Nevertheless, CyberGhost VPN does not support SSTP, SSL or SSH protocols. These protocols are preferred by the ones who have excellent (in terms of speed) Internet connection; because, their impact on your Internet speed is quite significant.
Furthermore, the individuals that prefer these protocols are obsessively conscious about their security. These protocols accompany encryption which can be barely decrypted by any hacker or unauthorized person who wants to access your data. So, CyberGhost VPN might not serve as an optimal alternative for all you security freaks out there. However, it would be an excellent choice if you are concerned about your security without compromising on your Internet speed.
Compatibility of CyberGhost VPN with different devices
Device compatibility is one of the prime features that you need to consider before buying a VPN service. In a life where you are always one-the-go, VPN that you prefer must support different devices that may use for diverse reasons. CyberGhost in this regard serve as an excellent alternative. CyberGhost VPN is compatible with different devices such as PCs, Laptops, Smartphones and Tablets etc.
This allows you to use your VPN on different operating systems and platforms such as Windows (2000, XP, 2007 and 2008 etc.), MacOS, Linux, Android and iOS etc. These are the most frequently preferred operating systems and platforms; hence, it can be said that CyberGhost VPN offers outstanding device compatibility.
CyberGhost for Mac
The software of CyberGhost for Mac is sleek and very well designed. It shares similar aesthetics and functionality as the Windows client. You can find the server list located at the bottom left corner of the software. Once you select the server, click the Power button and CyberGhost will connect you to the desired location.
One the things that was noticeable while reviewing CyberGhost for Mac was its load on your system. Unlike the Windows software, Mac software was light and functioned smoothly. Likewise, you can select the protocols and encryption by navigating to Settings.
CyberGhost for Android
When it comes to compatibility, CyberGhost offers exclusive apps for various platforms, including Android. We reviewed CyberGhost for Android and tested its different functions. From the onset, you can feel that it is a premium VPN service that offers high quality service. The layout, design, color scheme, and overall user interface provided a refreshing look.
As for the performance, the VPN app delivered reliable speeds with good security measures. Similarly, CyberGhost for Android TV Box offers exceptional performance as well. Using its app or configuring the service manually, you can unblock any website on your Android TV box.
CyberGhost for iPhone & iPad
The apps of CyberGhost for iPhone and iPad are sleek, well designed, light and smooth in performance. The layout of the app is similar to that of Android. We were pleased with its performance on iOS devices. CyberGhost did not slash our internet speeds when we connected to their UK based server.
CyberGhost for Chrome
Sadly, CyberGhost for Chrome is no longer available. As of January 2017, CyberGhost has withdrawn its Google Chrome extension. The reasons for the withdrawal are still unknown; however, they could be a result of continuous user complaints.
CyberGhost for Ubuntu
Amongst the long list of device compatibility, CyberGhost for Ubuntu offers step-by-step guide. Once you sign up for the VPN service, download the configuration files for Linux. You can follow the setup guide for Linux Ubuntu and install CyberGhost in an instant. The VPN service performed well on Ubuntu, but there were variable speed performances on certain servers. For instance, the UK server slashed out internet speeds to more than forty percent.
CyberGhost for Kodi
Kodi offers unlimited content for streaming. You can watch latest movies, shows, cartoons, anime, documentaries, and even live television. It powers such content through multiple add-ons. Kodi is a complete streaming service with everything for everyone.
However, the problem with Kodi is that certain add-ons are geo-restricted. For instance, add-ons such as NBC and ABC are only accessible in the United States. Therefore, to bypass these restrictions, you need a VPN service. CyberGhost for Kodi will allow you to access any content from anywhere with ease. Similarly, it will also free you from any kind of internet censorship placed on Kodi.
CyberGhost for Firefox
Just like Google Chrome, there are no browser extensions of CyberGhost for Firefox. The extension is no longer supported on Mozilla Firefox, instead alternate proxies and VPN services are recommended. CyberGhost suggests its users to download their free app from the website and use it in the background while browsing on Firefox. The removal of browser extension was a drawback, considering the devices supported by CyberGhost.
CyberGhost for Chromebook
Since we are digging deep into the list of compatible devices for CyberGhost, we should Chromebook to that list as well. Chromebook runs on Chrome OS and you can setup the service manually. CyberGhost provides an easy step-by-step tutorial that will help you configure L2TP/IPSec or OpenVPN protocol in few minutes.
CyberGhost VPN offers 24/7/365 live customer and tech support. However, every VPN service provider brags about it; hence, in order to make sure of it, we tried to contact customer service representatives of CyberGhost. The query asked from the customer service representative was regarding the plans they offer.
The snapshot prescribed below provides the glimpse of a conversation between me and customer service representative of CyberGhost VPN. I faked my name and pretended if I was a naïve user seeking a VPN. When I posted my query on their website, I was contacted within 2 minutes and total time elapsed on chat was 9 minutes and 22 seconds.
During our conversation, the customer service representative calmly responded to every question I asked despite of bragging about “why I should buy their service” like most service providers do. In short, CyberGhost VPN has an excellent customer and tech support which will timely respond to all your concerns.
Unique Selling Proposition
There are many features and benefits associated with CyberGhost VPN; making it an excellent choice among all other alternative VPN service providers. However, there was one feature that shined among all and can be declared as their unique selling proposition. CyberGhost VPN unlike others offers FREE VPN. This is an offer I think no one can deny. I believe that in an industry filled with hundreds of VPN service providers; offering a FREE VPN is actually quite a smart move by CyberGhost to earn customer loyalty.
Diversity in payment methods offered is one of the essential characteristics to explore while reviewing a VPN service provider. It is like providing convenient transaction process to the users. CyberGhost VPN unfortunately doesn’t have too many options to offer. CyberGhost only accepts transactions through Credit Cards, Wire Transfer and PayPal. Hence, it can be said that the VPN service lacks diversity in payment methods offered.
CyberGhost VPN Software and Tutorials Provided
CyberGhost VPN offers FREE software that is compatible with different devices. The software runs smoothly on Windows along with other operating systems and platforms such as Linux, MacOS, Android and iOS. The software is easy to use and doesn’t occupy much space of your hard drive.
CyberGhost VPN doesn’t offer tutorials or guides unlike other VPN service providers. However, CyberGhost VPN operates an official forum where users come, interact and share their concerns. This is actually an innovative approach which can be favored by some and condemned by others. On these forums, people post their concerns and they are eventually resolved by the concerned personnel. In fact, if you require tutorials for manual configuration, CyberGhost will furnish them as well via their official forum.
This means that your VPN service provider can monitor your logs, search history or whatever details you don’t want to disclose. On the other hand, there are a few VPN service providers who ensure your privacy by offering a concrete privacy and log policy. CyberGhost VPN with its no-logging policy is an excellent alternative to consider in this regard.
CyberGhost VPN Free Trial
Frankly speaking, we all are infatuated with the word “FREE”. Hence, any newbie seeking a VPN service would definitely prefer a service provider that offers a FREE trial. CyberGhost VPN doesn’t offer a FREE trial. In fact, CyberGhost offers FREE VPN for its users. With this feature, offered by CyberGhost VPN only; you can access 38 servers in 15 countries and enjoy benefits like unlimited bandwidth, 256 bit encryption and OpenVPN protocol.
All the features and benefits offered by a VPN service provider don’t seem to have any value if the VPN connection severely deteriorates your Internet speed. It is widely known fact that a VPN connection affects your Internet speed; however, one should prefer a VPN connection whose impact on real Internet speed is minimal.
In order to test the impact depicted by CyberGhost VPN on Internet speed, we tested CyberGhost VPN before and after connectivity. We used 100 Mbps connection to test CyberGhost’s Internet speed. The snapshot given below was taken before connecting the VPN. The ping before connecting CyberGhost VPN was 7ms; download speed was 95.43 Mbps and upload speed was 4.66 Mbps.
The snapshot given below was taken after connecting CyberGhost VPN’s UK server. It can be noticed that the ping dropped from 7ms to 0ms which is quite exceptional findings. However, download speed was reduced from 95.43 Mbps to 55.46 Mbps. Nevertheless, upload speed wasn’t affected much; before connecting CyberGhost VPN, upload speed was 4.66 Mbps and after connecting the VPN, speed dropped to 4.30 Mbps. Hence, it can be said that CyberGhost VPN doesn’t have much influence on upload speed but it diminishes download speed by approximately 42%.
How to Uninstall CyberGhost
It is very easy to uninstall CyberGhost VPN. If you are using Windows, access Control Panel and under Programs, click on ‘Uninstall a program’. Locate CyberGhost from the list and uninstall the VPN software.
For Mac, you can drag the CyberGhost software from applications folder to Trash. Similarly, for Android or iOS devices, tab on the app’s icon for few seconds, and then drag the app to trashcan or select uninstall.
CyberGhost Review on Reddit
CyberGhost reviews on Reddit consist of positive and negative feedback. Some users found CyberGhost to offer good performance and features, while other appreciate the free version. Here is one Redditor praising the Windows client, but wasn’t pleased with the app on Android:
Furthermore, CyberGhost has questionable security measures. One of the things we also found in our CyberGhost review was that the provider installs root certificates and could use it to collect hardware IDs. Here is one user pointing out the pertained risk:
Is CyberGhost any Good with Torrent
Considering the risks associated with BitTorrent services, CyberGhost is not the ideal privacy solution. It allows torrents on its premium subscription plans, but not on the free version. Since it is headquartered in Romania, a region with no strict regulations to log user’s metadata, you are safe from unwarranted privacy breaches.
Likewise, its strong encryption cipher and IPv6 leak protection will safeguard your identity against various threats. That said, the performance of CyberGhost torrent is variable and it won’t be something that will blow your minds.
CyberGhost Netflix Error
Accessing Netflix USA is becoming more and more difficult each day, especially since the blocks on VPN and proxy services. Sadly, CyberGhost is no longer working in unlocking the entire library of Netflix. When we tested the VPN service, a CyberGhost Netflix error was shown displaying: ‘You seem to be using an unblocker or proxy. Please turn off any of these services and try again.’
Therefore, we would recommend that you switch to an alternate VPN service that is working for Netflix. In addition, subscribe to one-month plan and make sure you have at least 14 – 30 money back guarantee. This way you can test the VPN service and in case it doesn’t works, you can ask for refund.
After detailed analysis of CyberGhost VPN and its package plans, it can be said that CyberGhost serves as an excellent alternative for those who currently seek a VPN. CyberGhost unlike other VPN service providers offers FREE VPN to its users without any restriction or limitation on usage. Furthermore, CyberGhost presents two feature-rich package plans in exchange of affordable price.
The speed test results representing CyberGhost VPN are satisfactory as the Internet speed was diminished by 42% but the ping improved. So, CyberGhost VPN can be an excellent choice for gamers seeking a VPN. Despite of its lack of diversity in payment options and impact on Internet speed, this review is very positive about CyberGhost VPN.
Now that you have read about CyberGhost VPN, how you about looking at some of these VPN reviews.
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- In Depth CyberGhost Review of 2017 - March 30, 2017