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PureVPN advertises a 31-day no questions asked money back guarantee, but is it really that simple to get a refund?

I put PureVPN refund policy to the test and found it to be actually hassle-free. Even though PureVPN has a negative rep when it comes to refunds, I managed to get my money back fairly quick without any problems.

Cancel PureVPN subscription – Quick overview

  1. Head over to and click on the Live Chat support option
  2. Ask for a refund
  3. Provide a simple reason for cancellation along with your email address
  4. Verify that you’ve received a confirmation email for your refund and you’re done

How to cancel PureVPN subscription – step-by-step

If the brief overview wasn’t clear enough for you, follow along with the detailed steps below. Now there are two ways you can cancel your PureVPN membership. You can either contact chat support or claim a refund through the member’s section.

Let’s start with the chat support method.

Method #1 – Via Live chat support

Step 1: Head over to and click on the Live Chat support option located at the bottom right corner of the screen.

Step 2: Next, ask the support agent to cancel your PureVPN account.


Step 3: Upon being asked to provide a reason for the refund and a valid email address, just provide both information as necessary.


Step 4: If everything checks out, the support representative should confirm that your cancellation request has been approved and that you should get a refund within the designated time period.


Step 5: Lastly, you will receive a confirmation email once your refund request is processed. This step totally depends on the estimated time provided by the support agent. However, in my case, I received the full refund the next after I got this emai.


Method #2 – Via member’s section

You can also use the member’s section on PureVPN’s website to cancel the subscription. Here’s how that works:

Step 1: Login to PureVPN’s member’s area using the credentials you used to purchase the subscription.


Step 2: 2- Once you’ve logged in successfully, you can access the cancellation form. Just enter your username along with some other details to submit a refund request.


Step 3: If you’ve done everything correctly, the PureVPN’s support team should follow up on your cancellation request at their earliest, but I suggest you to contact the live chat support on your own in order to avoid delays.

Canceling PureVPN Auto-Renewal

If you’re forgetful like me, you might want to opt-out of auto-renewal. PureVPN’s subscriptions are by default set to auto-renew once current billing cycle has finished. This means that if you subscribe to the 1-year plan, your subscription will automatically renew as soon as the plan expires.

Here’s how you can cancel automatic renewal of PureVPN:

Below is an example of PayPal, but the process is more or less the same for other payment modes.

  • Log in to your PayPal account and navigate to “Profile”.
  • Next, go to ‘My Money’ and click the ‘Update’ option right beside “My Pre-approved payments”.
  • Lastly, select the payment associated with PureVPN, and click “Cancel“.

That’s it, you’ve successfully opt-out of auto-renewal for PureVPN.

Things to Consider Before Cancelling PureVPN

If you have decided to cancel PureVPN, then the methods explained above should suffice to bring and end to your PureVPN subscription. However, if you’re still facing problems and still want to continue using PureVPN, then you can see this troubleshooting article if PureVPN is not working as per your expectations.

PureVPN is a service that covers a lot of bases. For instance, many PureVPN servers support torrenting and p2p-networking. So, if you’re someone who regularly downloads torrents, then PureVPN has the wherewithal to take care your privacy needs as well as deliver the fast speeds necessary for a good torrenting experience.

If PureVPN’s torrenting is giving you troubles and you’re a streaming fan, then PureVPN is a powerful Netflix unblocker. When it comes to American Netflix, PureVPN works brilliantly at HD quality.

Users in China experience the most difficulties when it comes to accessing censored content and obtaining better privacy through VPNs due to the restrictions imposed by the Great Firewall of China (GFW). PureVPN works well in China most of the times and is one of the few VPNs that is constantly finding new ways to bypass the GFW to ensure continued support in the mainland.

The service also offers excellent compatibility even with devices that are not as commonly used as Windows, Mac, iOS, and Android. You can setup PureVPN on Fire stick with its dedicated app. The provider also offers a dedicated add-on for Kodi which works well for boosting privacy as well as for unblocking restricted Kodi channels.

Users can also take advantage of PureVPN’s unblocking capabilities for other streaming consoles and boxes. It is also possible to configure PureVPN on Roku through the use of a physical or virtual router.

Finally, although PureVPN has extended multi-login support to 10 devices, you can extend this even further if you install PureVPN on a router.

New users can also take advantage of PureVPN 7-day trial which costs $0.99/month. The service is also known to release a 5-year subscription plan from time to time that proves to be quite cheap in the long run, so that’s also something to keep an eye out for.

These are all individual characteristics of PureVPN that makes the service suitable for some use cases, even if the service proves to be unsatisfactory in other departments.

PureVPN cancellation process– Reddit

If we talk now in 2019, PureVPN’s cancellation process is flawless. In fact, it works exactly as advertised. However, if you go back a few years back, people really seem to hate PureVPN’s refund process.

Here’s a 5-year-old comment I found on Reddit:


From the above comment, it’s obvious that PureVPN’s cancellation process might have been terrible 5-years ago, but that’s certainly not the case now.

So now that your account’s canceled, Whats next?

So now that your PureVPN account’s canceled, you might be looking to switch to a different VPN. Don’t worry, there are plenty of other reliable VPN services you can switch to.

Speaking of which, the one VPN that offers just as fancy features as PureVPN but for even cheap is Surfshark. You get 1000+ servers all over the globe, powerful encryption, Kill switch and security protocols to help you unblock any geo-restricted content imaginable.

Even more impressively, Surfshark also works quite well in China. I’ve used the service in mainland China as well as Chongqing and didn’t encounter any issues.

Other than that, just like PureVPN, Surfshark works flawlessly with Netflix US, HBO, BBC iPlayer and other VoD services.

If you’re wondering how much does Surfshark cost? Well, their cheapest plan starts at just $1.99 per month and is also covered by a full 30-day refund policy.

Best of all, unlike PureVPN which offers only 5 multi logins, Surfshark offers unlimited simultaneous connections.

Still can’t decide between PureVPN VS Surfshark, here’s a brief comparison:

JurisdictionHong KongBritish Virgins Islands
Logging PolicyNo logsNo logs
Pricing $2.91/mo $1.99/mo
Speed26.01 Mbps24.91 Mbps
Server Network2,000+ servers
140+ countries
1,700+ servers
63+ countries
Customer SupportLive ChatLive Chat
Netflix UnblockingSupportedSupported

Wrapping Up!

So there you have folks, this is how simple it is to cancel PureVPN and get a full refund within 31-days. Hopefully, you found this guide informative. Do let me know how the cancellation process went for you in the comments below.