How to Cancel Windscribe in Canada & Get Refund in 2023

  • Last updated April 19, 2023
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Windscribe is one of the few VPNs that offer both free and paid subscriptions in Canada. This is both a good and a bad thing depending on how you look at it. It’s good because the free version can be used indefinitely but users in Canada are bound by a 10 GB/month data transfer limit.

It’s bad because the provider only offers a 3-day money-back guarantee for the paid version in Canada, unlike ExpressVPN which offers a 30-day money-back guarantee.

Therefore, users in Canada that are contemplating to cancel Windscribe in Canada must do so very soon after purchasing the Windscribe subscription because you won’t be able to claim your refund beyond 3 days of purchase.

If you’re unsure about canceling right away, you might want to see these tips for Windscribe not working in Canada. If, however, you’ve already gone through the cancellation and are in search of an alternative best VPN to use in Canada, you can try ExpressVPN free of cost for 30 days and get three months free on its 12-month plan.

How to Cancel Windscribe in Canada and Get Refund: Quick Guide

  1. Visit the Windscribe official website and log in to your account.
  2. Click on My Account on the top right.
  3. Scroll down to the Claim Voucher button and press the “Cancel Subscription” button underneath it.
  4. This will cancel your account’s auto-renewal for the next billing cycle.
  5. Contact customer support and request for refund.
  6. Wait for confirmation of your request from Windscribe support.
  7. You should receive your refund within 30 days of the refund request.

Step-by-step Instructions for Cancellation & Refund in Canada

Were the above steps not clear enough? No worries. I will walk you through the whole process with screenshots for each step for better clarity. There are two parts to this cancellation: canceling the subscription in Canada and making the refund request in Canada. Follow the instructions below for a better understanding:

1. Go to the Windscribe website and log in with your account.


2. On the top right, click on My Account.


3. Scroll down to see the Claim Voucher button and click on the “Cancel Subscription” button.

Windscribe subscription cancellation

4. In the next window, specify your reason for cancellation.

Subcription-cancellation-reason-in-Canada5. Then scroll down and press the “cancel subscription” button to confirm.


6. Now, contact customer support to request your refund.


7. Click on “Account” to begin chatting with Windscribe’s bot Gerry (who is pretty smart, by the way).


8. Request a refund and Gerry he will ask if you wish to speak to a human. Ask him to speak to a human and request your refund in Canada once connected to the human representative.


9. You don’t have to explain your reasons for cancellation if you don’t wish to; the representative will still approve your request if you’re eligible for the refund in Canada.

10. After getting confirmation of your request, you will receive your refund within 30 days of the reimbursement request.

Note: You can also make the refund request by submitting a ticket to Windscribe. This is especially important if live chat support is unavailable at the time for any reason.

Windscribe Refund Terms & Conditions in Canada

Windscribe strongly urges its users in Canada to try their free VPN service first before purchasing the paid subscription. The provider has a very small refund window for paid subscribers in Canada exactly because they are already offering a free service that can be used on a trial basis.

However, this isn’t quite fair because the free version lacks several features available for paid subscribers in Canada. For instance, Netflix unblocking in Canada is only supported in the paid version. So if a user in Canada wants Windscribe specifically for Netflix, there is no way they can test its capabilities for Netflix in Canada with the free version.

Paid subscribers in Canada are only eligible for the refund if:

  • The refund request is made within 3 days of purchase.
  • The data transferred through VPN is less than 10 GB.
  • The user has not violated any of Windscribe’s Terms of Service.


The provider does not expect users in Canada to provide any explanations for requesting reimbursements as long as these conditions are met. If you want a VPN provider in Canada that offers an unconditional refund policy, we recommend using ExpressVPN as it offers a no-questions-asked money-back guarantee and also offers refunds for payments made through cryptocurrency and Bitcoin. 

Things to Consider Before Cancelling Windscribe in Canada

Windscribe is, quite frankly, an excellent VPN service in Canada. I’ve never experienced any problems with it and it seamlessly works for Netflix in Canada, torrenting in Canada, and pretty much every other purpose.

The privacy and security features are also top-notch with its DNS and IP level filtering technology known as R.O.B.E.R.T, which is one of the most advanced I’ve seen in the VPN industry.

So before you cancel Windscribe in Canada, you might want to consider that you will be losing the following features:

New users in Canada can try the VPN out with a Winscribe free trial in Canada as well before purchasing the complete subscription.

I Cancelled Windscribe in Canada – What Do I Do Now?

Despite the fact that Windscribe is an excellent VPN, there’s no denying the fact that this VPN is not for everyone. If you’re unsatisfied with Windscribe in Canada, then it would be wise to act fast and cancel it while you are still eligible for the refund. With the reimbursement, you can move on and try another VPN service in Canada to take the place of Windscribe.

ExpressVPN is a good and faster alternative to Windscribe in Canada. It works with various streaming services including Netflix, supports torrents, and is a generally strong unblocker of websites for users in Canada that want to circumvent geo-restrictions and censorship. The privacy features and logging policies are also highly user-friendly.

The greatest advantage is that ExpressVPN comes with a 30-day money-back guarantee, giving subscribers in Canada ample time to try the service out and obtain a refund within 30 days if unsatisfied. Users in Canada can get ExpressVPN for 3 months free on its 12-month subscription.

Here’s a quick comparison between the two VPNs:

Factors Windscribe ExpressVPN
Jurisdiction Canada The British Virgin Islands
Logging Policy No logs No logs
Price $4.08/mo $6.67/mo (3 months free)
Server Network Servers in 63+ countries 3000+ servers
90+ countries
Customer Support Live chat & Email Live chat, 24-hour customer support
Torrenting Supported Supported
Netflix Unblocking Supported Supported
Security Strong Strong
Website Windscribe ExpressVPN

How to Cancel Subscription Other than Windscribe in Canada and Get Refunded


Windscribe is a powerful VPN, but it may not be for everyone in Canada. If you’re unsatisfied with the service, you have only 3 days to cancel Windscribe in Canada to claim your refund from the time of the purchase. In comparison, ExpressVPN offers a 30-day money-back guarantee in Canada.

You can learn more about this VPN in our Windscribe review in Canada.

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