Melbourne, November 19, 2024 – Ticketek Australia experienced a significant website outage for over 24 hours, initially attributing the disruption to an extended update process before later revealing it was due to a heightened threat level.
The website went offline on Monday, November 18, and was replaced with a message indicating that it was undergoing maintenance. Ticketek initially stated, “The Ticketek website is currently undergoing maintenance,” and warned customers of potential temporary disruptions.
By Tuesday morning, the website was restored, and Ticketek issued an update around midday, thanking customers for their patience. A spokesperson noted, “We took this action as a precautionary measure in response to system monitoring indicating a heightened threat level.” However, Ticketek did not provide further details regarding the specific nature of the threat.
This incident follows a previous cyber incident disclosed by Ticketek in June, where a cloud server managed by a third-party supplier was compromised, affecting customer data including names, dates of birth, and email addresses. The company has not elaborated on whether the current outage is related to that past incident.
The swift response to the perceived threat underscores the growing importance of cybersecurity measures in protecting customer data and maintaining operational integrity in the face of potential cyber risks.
